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18

Normalizing Deviance

Lecture no. 18 from the course: The Art of Critical Decision Making

Normalizing Deviance

Taught by Professor Michael A. Roberto | 31 min | Categories: The Great Courses Plus Online Professional Development Courses

The tragic explosion of the Challenger space shuttle was likely the result of a flawed culture at NASA. The repeated and increased tolerance of questionable data and decisions ultimately led to a large-scale failure. How can leaders reform such cultures?

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