Welcome to The Great Courses Plus and to thegreatcoursesplus.com website (“Website”). The Teaching Company Sales, LLC d/b/a The Great Courses (“The Great Courses”), its subsidiaries and affiliates value your participation and loyalty. We are committed to the protection of subscriber and customer privacy. The Great Courses has created this Privacy Notice in order to demonstrate its commitment to the privacy and protection of your Personal Information (as defined below). To better protect your privacy, The Great Courses provides this notice explaining our information practices and the choices you can make about the way your information is collected and used in connection with our The Great Courses Plus service.
Information About Us
Our service and Website are operated by The Teaching Company Sales, LLC, 4840 Westfields Blvd., Suite 500, Chantilly, VA 20151-2299 (under the trading name of “The Great Courses”). Click here if you would like more information on how to contact us. “The Great Courses Plus” is the name of our subscription-based service.
Our Company Privacy Officer is our General Counsel, who can be reached at The Teaching Company Sales, LLC, 4840 Westfields Blvd., Suite 500, Chantilly, Virginia 20151, Attn: General Counsel. Our Privacy Officer can also be reached at firstname.lastname@example.org.
1. What Information Is Collected
The following are the types of information we may collect:
The Great Courses may collect personal information (“Personal Information”), which includes any information relating to you or which can be used to identify you. This shall include but is not limited to, name, telephone number, email address, date of birth, home or business mailing address, IP address, and details regarding your mode of payment (e.g., credit/debit card or account information).
At other times, The Great Courses may collect information that cannot be used to directly identify you (“Non-Personal Information” and, together with Personal Information, “Information”), such as browser type or “click stream” data. We may aggregate Non-Personal Information about you and other customers who visit certain areas of our Website. Aggregated information will not contain any information that can be linked directly back to you. If certain Non-Personal Information could identify you, when combined with the Personal Information you have given us, this will be considered Personal Information for the purposes of this Privacy Notice.
When you engage in email, SMS or MMS communications, we may log and store such information, as necessary, or for training and monitoring purposes.
We may also keep records of various communications regarding the types of products and services that you indicate are of interest to you via your response to email and text messaging.
You have the option to opt-out of our marketing communications when you complete your subscription check out process on the Website or by clicking “unsubscribe” in our emails or replying “STOP” to our text messages.
While we take all reasonable steps to protect the privacy of our Website visitors, we cannot promise that the current limitations of our online applications programming will address every browser setting or honor every personal browser preference. In particular, we have not implemented the necessary program changes to honor “Do Not Track” or “DNT” browser signals. As our online applications programming is refined, we will take all reasonable steps to honor such requests in the future. Please return to this Privacy Notice for further updates on this topic.
2. How Do We Collect Information
We may collect Information from you in several different areas on the Website, including, without limitation, those described below:
You will be asked to complete a registration form and provide Personal Information. You will be asked to choose a user ID and password in order to access your subscription, as well as to take advantage of certain features on the Website or digital messaging services. You will have the opportunity to decide whether or not to disclose Personal Information to us and what communications you would like to receive. Please be advised that access to certain products and services available on the Website require registration and if you elect not to provide such information, you will not be able to take advantage of those products and services.
Contests Or Sweepstakes
We may operate contests and sweepstakes through the Website and messaging services connected to contests and sweepstakes that will require registration or the submission of Personal Information. This Personal Information may be used to contact you for winner notification, prize delivery confirmation or other related purposes (see the rules of each contest for details about how your Personal Information will be used, including postings to the Website).
Surveys And Games
From time-to-time we may request Personal Information from you in conjunction with a survey or games, such as quizzes. Participation is voluntary, and you will have the opportunity to decide whether or not to disclose Personal Information to the Website. At times, you may have to register to vote or to take part in a survey. When you register to play games on our Website, you may be asked to provide Personal Information.
If you conduct a financial transaction on the Website, such as subscribing to The Great Courses Plus or order other products/services offered on the Website, we will ask you to complete an order form that will request certain Personal Information from you, including contact information, demographic information, credit card and other financial information. Even though the collection form may have the look and feel of thegreatcoursesplus.com, please be aware you will be giving your Personal Information to our authorized payment processors (such as credit card service processors) and to third party Internet Service Providers, and that in some instances the Privacy Policies of those third-party Internet Service Providers will govern the collection of your Personal Information. Please reference the privacy policies of such third parties, as directed, for any privacy related concerns.
Contacting Customer Care
If you contact us by email, telephone or any other means to report a problem with the Website or our services, or you request information from us, we may record your Personal Information, as well as the content of your communication, for account management, training and monitoring purposes. Calls may be recorded for training and monitoring purposes.
Cookies and Tracking Technology
The Great Courses may also collect additional Information from your web browser each time you visit our Website. This information may be anonymized/aggregated (Non-Personal Information) or may identify you when combined with the Personal Information you have given us. This information will include:
· Information about your visit, including the pages that you visit, “click stream” data to, through and from the Website (including date and time), products you viewed and searched for, length of visits to certain pages including video content, page response times, download errors, page interaction information (such as scrolling, clicks, and mouse-overs), the promotions or advertisements that you click on, the courses you watch, and other actions that you take while using our Website; and
· Technical Information, including your login information, your IP address, the type of browser, the time that your browser was used to access our Website, browser plug-in types and versions, operating system and platform and the referring website address.
Our Internet Service Providers (defined below) and supporting service platform providers may also use other standard web-based technologies to analyze your movements while accessing our Website. The technologies may include analytic solutions, web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Website, and help determine the best use for Website content, and product and service offerings. Some of this information, including the IP address, may be stored on our Internet Service Provider’s server logs, and may be available for extended periods of time. Please see our Cookies Policy for further details.
3. How Your Information Is Used
The Great Courses and its partners may use or disclose your Personal Information and/or Non-Personal Information for the following purposes:
- Confirm and enable your subscription;
- Carry out obligations arising from any contract entered into between you and us and to provide you with information, products and services;
- Determine your general geographic location and internet service provider to enable us to quickly and efficiently respond to inquiries and requests;
- Complete financial or other transactions that you have requested;
- Communicate with you about your account or transactions with us, including order confirmation from us or your designated payment processor;
- Send you information regarding changes to our policies;
· Provide you with advertising based on your activity on our Websites and applications and on third party sites and applications;
· Send you articles of interest on the subjects covered by our courses;
· Send you e-mail surveys to vote for the courses you want us to make, to rate the quality of our service or individual course titles, and to tell us what improvements to make to our services;
- Optimize or improve our products, services and operations;
- Detect, investigate and prevent activities that may violate our policies or be illegal and
We may also use Non-Personal aggregate information to improve our Website. For example, our Internet Service Providers may report to us that there were a particular number of visitors to a certain area of our Website, or that a certain number of men or a certain number of women completed our registration form in particular areas of our Website. Such information may also be used to analyze the effectiveness of our business and advertising models.
4. Shared Information
The Great Courses uses the services of independent companies to provide certain services to you, including, without limitation, website hosting services, cloud hosting service providers (such as Amazon Web Services), course content distribution services, credit and debit card processing, mobile application providers, order fulfilment, contest and sweepstakes processing, and internet connectivity services (“Internet Service Providers”) in connection with The Great Courses Plus. We may share your Non-Personal and Personal Information with these third parties to the extent necessary to carry out obligations arising from any contracts entered into between you and us.
We may work with Facebook, other social network sites, on-line marketing platforms and programmatic advertising services to display interest-based TTC ads to you in various on-line settings. We may share hashed/encrypted email addresses or phone numbers with these social media and on-line platforms to enable them to identify which users use our service. If you do not want to receive interest-based ads on these sites, you can adjust your ad preferences through your settings on those sites.
We may also disclose your Personal Information as is necessary to:
a. comply with a subpoena or court order;
b. cooperate with law enforcement or other government agencies;
c. establish or exercise our legal rights;
d. protect the property or safety of our company and employees, contractors, vendors, and suppliers;
e. defend against legal claims;
f. help with internal and external investigations; or
g. as otherwise required by law or permitted by law.
We may disclose your information in connection with the sale or merger of The Great Courses or any transaction that involves the sale or assignment of some or all of our assets.
With regard to name and postal address only, from time to time and if you have given consent, we may make our mailing list available to carefully screened companies. You have the option to withhold your consent when you complete your registration on the Website. Thereafter, if you would like to withdraw your consent, please contacting us at ContactUs@thegreatcoursesplus.com, or write to us at The Great Courses Plus, 4840 Westfields Blvd., Suite 500, Chantilly, VA, 20151-2299, Attn: Customer Care or by contacting the third party who has contacted you.
5. Links To Third-party Websites
You may be able to access this Website or your The Great Courses Plus subscription content through third parties with whom we have marketing relationships. Some of these third-party marketing channels may be “co-branded” with our logo; however, note that these third-party channels are not operated, controlled or maintained by The Great Courses. These channels or links are provided for your convenience only and should be used with your discretion and prudent judgment. Links from our Website to third-party websites do not constitute sponsorship, endorsement, or approval of the content, policies or practices of such third-party websites. The collection and use of your information by such co-branded third party is the responsibility of the co-branding partner, and they may use your personal information for their direct marketing purposes. We are not responsible for any information these websites or digital channels may obtain and we do not oversee their policies or practices. This Privacy Notice does not apply to information provided to or gathered by the third parties that operate them.
6. Information Security And Storage
Australian subscribers: Information we collect about you is likely to be transferred to, stored at, or disclosed outside Australia, including to the United States. It may also be processed by staff operating outside Australia who work for us or a third party. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services as listed elsewhere in this Privacy Notice. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Notice.
The Great Courses makes reasonable efforts to ensure that our Internet Service Providers, and any other person to whom we disclose your Personal Information to, have implemented appropriate physical, electronic, and procedural security measures to assist with safeguarding your Personal Information, and to help protect against unauthorized access and disclosure. We use contracts and other measures with our service providers to maintain the confidentiality and security of your Personal Information and to prevent such Personal Information from being used for any other purpose.
Notwithstanding our efforts, the Internet and online services have inherent security risks. The Great Courses cannot promise, and you should not expect, that your Personal Information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your Personal Information or any username or password that you are required to use to access services on the Website or online service.
We store your Personal Information electronically in secure servers located in the United States
7. Deleting The Information We Hold About You
We will retain your Personal Information for as long as your account is active or as needed to provide you services. You have the right to cancel your account or to request that we delete (or restrict the use of) any, or all, of the Information we hold about you, unless we need to retain your Information as necessary e.g. in order to comply with our legal obligations, comply with audit requirements, resolve disputes, and enforce our agreements. If you would like us to delete your Information, please contact us at ContactUs@thegreatcoursesplus.com.
We may restrict or block the processing of your request to delete Information in the following circumstances:
a. where you have made a request that your Information be deleted or you have questioned the accuracy of your Information, and your request is being verified; or
b. where we need to retain the data to comply with law, regulation, internal audit requirements, or to establish, exercise or defend a legal claim.
8. Accessing Your Information
You have the right to know what Information we hold about you and its source, the categories of the Information, whether it is shared with third parties, whether it has been sent outside Australia, and if so what safeguards are in place, how we use your Information, the purpose of that use and, where possible, the period for which your Information will be stored.
You are entitled to a copy of all the Information we hold on you. This request should be made to ContactUs@thegreatcoursesplus.com. We will respond to the extent reasonably possible and in accordance with applicable law.
9. Your Right to Rectification
We take care to keep Personal Information in our records as accurate, complete and up to date as necessary for the purposes for which it is used. However, we also rely on you to tell us when your Personal Information changes. If you believe we hold inaccurate or incomplete Information about you, or would like us to delete it from our records, please contact us at ContactUs@thegreatcoursesplus.com.
10. Other Social Media Websites, Blogs, Message Boards
The Website and The Great Courses Plus Mobile applications may make chat rooms, forums, commenting and message boards available to you and other users. You are not required to provide any Personal Information when using these areas but you may choose to do so. If you post Personal Information online, it will be publicly available and you may receive unsolicited messages from other parties. In addition, when you post a comment, the user name with which you registered for the Website and your current location may be made publicly available on the Website and through The Great Courses Plus Mobile applications. By using the commenting features of the Website and The Great Courses Mobile applications, you acknowledge that your user name and location information will be disclosed. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose Personal Information in these areas. To request removal of your Personal Information from our message boards or other community forums, contact us at: ContactUs@thegreatcoursesplus.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
12. General Audience Website Not Directed Toward Children
This Website is a general audience Website. Our content is neither directed toward minors nor children who are under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If The Great Courses or our Internet Service Providers become aware that a minor or a child under the age of 13 has provided us with Personal Information without the parental consent, that information will be deleted from our databases. Parents who have questions about Personal Information that may have been submitted by a child under the age of 13 should email us at: ContactUs@TheGreatCoursesPlus.com
13. Consent to Privacy Notice
By using this Website or The Great Courses Plus Service, you signify that you have read and agree with the terms of this Privacy Notice. When you register with The Great Courses Plus, you will be asked to consent to certain uses of your Personal Information. You have the right to withdraw this consent at any time by contacting us at Contactus@thegreatcoursesplus.com. We may amend this Privacy Notice at any time. If we make a material change to the way in which we collect, use, and/or share your Personal Information, we will post a notice on the Website and/or send an email to users who have provided an email address. Please note that you should always update your Personal Information and provide us with a current email address.
13. Australian subscribers: complaints about a breach of privacy
We will take any privacy complaint seriously. We will aim to resolve any such complaint in a timely and efficient manner. We request that you cooperate with us during this process and provide us with relevant information we may require.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing.
1300 363 992
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
14. Questions About This Privacy Notice
If you have any questions about this Privacy Notice or the privacy practices of this Website, please contact us by email at ContactUs@TheGreatCoursesPlus.com.
You may also send a letter to:
The Great Courses Plus
Attn: Customer Care
4840 Westfields Blvd., Suite 500
Chantilly, VA USA 20151-2299
Effective Date: October 2017