Information about Us
Our Service and Website is operated by The Teaching Company Sales, LLC, 4840 Westfields Blvd., Suite 500, Chantilly, VA 20151-2299 (under the trading name of “The Great Courses”). Click here if you would like more information on how to contact us. “The Great Courses Plus” is the name of our subscription-based service.
Our Company Privacy Officer is our General Counsel, who can be reached at The Teaching Company Sales, LLC, 4840 Westfields Blvd., Suite 500, Chantilly, Virginia 20151, Attn: General Counsel. Our Privacy Officer can also be reached at firstname.lastname@example.org.
1. What Information Is Collected
The following are the types of information we may collect:
The Great Courses may collect personal information (“Personal Information”), which shall include but is not limited to, name, telephone number, email address, date of birth, home or business mailing address, and details regarding your mode of payment (e.g., credit/debit card or account information) when you access certain areas of the Website that require registration or payment for products and services, or if you require more information about those services.
At other times, The Great Courses may collect information that cannot be used to directly identify you (“Non-Personal Information” and together with Personal Information, “Information”), such as browser type, Dynamic Internet Protocol (IP) address, “click stream” data, and similar non-personally identifiable information. For example, we may aggregate Non-Personal Information about you and other customers who visit certain areas of our Website. Aggregated information will not contain any information that can be linked directly back to you.
When you open emails from us or navigate our Site, we may log and store such information. We may also keep records of various communications regarding the types of products and services that you indicate are of interest to you via your response to email and text messaging. You will always have the option to opt-out of such communications by clicking the “unsubscribe” link in your “Your Account” section.
2. How Do We Collect Information
We may collect Information from you in several different areas on the Website, including, without limitation, those described below:
You will be asked to complete a registration form and provide Personal Information. You will be asked to choose a user ID and password in order to access your subscription, as well as to take advantage of certain features on the Website or digital messaging services, such as newsletters, email or contests. You will have the opportunity to decide whether or not to disclose Personal Information to us and what communications you would like to receive; however, please be advised that many products and services available on the Website require registration and if you elect not to provide such information, you will not be able to take advantage of those products and services.
Contests or Sweepstakes
We may periodically operate contests and sweepstakes through the Website and messaging services that will require registration or the submission of Personal Information. This Information may be used to contact you for winner notification, prize delivery confirmation or other related purposes (see the rules of each contest for details about how your Personal Information will be used, including postings to the Website).
Surveys and Games
From time-to-time we may request Personal Information from you in conjunction with a survey or games, such as quizzes. Participation is voluntary, and you will have the opportunity to decide whether or not to disclose Personal Information to the Website. At times, you may have to register to vote or to take part in a survey. When you register to play games on our Website, you may be asked to provide Personal Information.
Cookies and Tracking Technology
The Great Courses may also collect additional Non-Personal Information from your web browser each time you visit our Website. We may collect Information on the pages that you visit, the promotions or advertisements that you click on, the courses you watch, and other actions that you take while using our Website. This information may include your IP address, the type of browser, the time that your browser was used to access our Website, and the referring Website address.
Our Internet Service Providers (defined below) and supporting service platform providers may also use other standard web-based technologies to analyze your movements while accessing our Website. The technologies may include analytic solutions, web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Website, and help determine the best use for Website content, and product and service offerings. Some of this information, including the IP address, may be stored on our Internet service provider’s server logs, and may be available for extended periods of time.
3. How Your Information Is Used
The Great Courses and its partners may use your Personal Information and/or Non-Personal Information for the following purposes:
- Confirm and enable your subscription;
- Carry out obligations arising from any contract entered into between you and us and to provide you with information, products and services;
- Determine your general geographic location and internet service provider to enable us to quickly and efficiently respond to inquiries and requests;
- Complete financial or other transactions that you have requested;
- Communicate with you about your account or transactions with us, including order confirmation from us or your designated payment processor;
- Send you information regarding changes to our policies;
· Provide you with advertising based on your activity on our Websites and applications and on third party sites and applications;
· Send you articles of interest on the subjects covered by our courses;
· Send you e-mail surveys to vote for the courses you want us to make, to rate the quality of our service or individual course titles, and to tell us what improvements to make to our services;
- Optimize or improve our products, services and operations;
- Detect, investigate and prevent activities that may violate our policies or be illegal and
The Great Courses uses the services of independent companies to provide certain services to you, including, without limitation, Website hosting services, course content distribution services, credit and debit card processing, mobile application providers, order fulfilment, and Internet connectivity services (“Internet Service Providers”) in connection with The Great Courses Plus. We may share your Non-Personal and Personal Information with these third parties as necessary to provide these services to you.
We use your Personal Information to send you order confirmations. In such cases, you should receive via e-mail an order confirmation after placing your order. You may also receive confirmation e-mails from your designated payment processor. Occasionally, you will receive articles of interest on the subjects covered by our Service or courses. From time-to-time you may receive e-mail surveys to vote for The Great Courses you want us to make, to rate the quality of The Great Courses Plus Service or individual course titles, and to tell us what improvements to make to The Great Courses and our Services. We may also use your Personal Information to notify you of special offers. You may receive e-mails notifying you when individual courses featured in our The Great Courses print catalogs and web site go on sale. These e-mails also make ordering extremely simple—if you see courses that interest you, simply click on the links in the e-mail to find out more.
We may also use Non-Personal aggregate information to improve our Website. For example, our Internet Service Providers may report to us that there were a particular number of visitors to a certain area of our Website, or that a certain number of men or a certain number of women completed our registration form in particular areas of our Website. Such information may also be used to analyze the effectiveness of our business and advertising models.
4. Shared Information
We may disclose or share your Personal Information with the Internet Service Providers as appropriate. We may also disclose your Personal Information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agency; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, and suppliers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of The Great Courses or any transaction that involves the sale or assignment of some or all of our assets.
We use third-party ad serving, analytics, and audience and traffic measurement services. We may use a third-party network advertiser to serve the advertisements on the Website or may use a traffic measurement service to analyze the traffic on the Website or the use of our Services. Network advertisers are third parties that display advertisements based on your visits to this Website and other Websites you have visited. Third-party ad serving enables us to target advertisements to you for products or Websites you might be interested in. Audience and traffic measurement services allow us to collect anonymous traffic and behavior information from the Website by monitoring anonymous visitor activity. Although advertisers or other companies do not have access to the Website cookies, the Website's advertisers, sponsors and/or traffic measurement services may themselves set and access their own cookies on your computer if you choose to have your cookies enabled in your browser. Cookies allow third-party advertisers to show you advertisements or content you might be interested in. Note that any images (or any other parts of a web page) served by third parties in association with third-party cookies may serve as web beacons, which enable third parties to carry out the previously described activities. Other companies' uses of their cookies are subject to their own privacy policies, not this one. Please visit http://www.networkadvertising.org/optout_nonppii.asp in order to learn more about the information collection practices and "opt-out" procedures of third-party ad servers we may use.
With regard to name and postal address only, from time to time, we may make our mailing list available to carefully screened companies. If you prefer we don’t disclose your name and postal address, please call our Customer Care team at 1-800-832-2412 or write to us at The Great Courses Plus, 4840 Westfields Blvd., Suite 500, Chantilly, VA, 20151-2299, Attn: Customer Care.
5. Links To Third-party Websites
6. Information Security
The Great Courses makes reasonable efforts to ensure that our Internet Service Providers and any other person to whom we disclose your Personal Information to have implemented physical, electronic, and procedural security measures to assist with safeguarding your Personal Information, and to help protect against unauthorized access and disclosure. We use contracts and other measures with our service providers to maintain the confidentiality and security of your Personal Information and to prevent such Personal Information from being used for any other purpose.
Notwithstanding our efforts, the Internet and online services have inherent security risks. The Great Courses cannot promise, and you should not expect, that your Personal Information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your Personal Information or any username or password that you are required to use to access services on the Website or online service.
7. Data Retention Periods
We will retain your Personal Information as needed to provide you services and for our own records. If you wish to cancel your account or request that we no longer use your information to provide you Services contact us at ContactUs@thegreatcoursesplus.com. We will retain and use your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
8 Keeping Your Information Updated
We take care to keep the Personal Information in our records as accurate, complete and up to date as necessary for the purposes for which it is used. However, we also rely on you to tell us when your Personal Information changes. You may update and correct as necessary your personal information by contacting us using our contact information in the “How to Contact Us” section below.
9. Other Social Media Websites, Blogs, Message Boards
The Website and The Great Courses Plus Mobile Applications may make chat rooms, forums, commenting and message boards available to you and other users. You are not required to provide any Personal Information when using these areas but you may choose to do so. If you post Personal Information online, it will be publicly available and you may receive unsolicited messages from other parties. In addition, when you post a comment, the user name with which you registered for the Website and your current location may be made publicly available on the Website and through The Great Courses Plus Mobile applications. By using the commenting features of the Website and The Great Courses Mobile applications, you acknowledge that your user name and location information will be disclosed. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose Personal Information in these areas. To request removal of your Personal Information from our Website, blog or community forum, contact us at: ContactUs@TheGreatCoursesPlus.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
10. General Audience Website Not Directed Toward Children
This Website is a general audience Website. Our content is neither directed toward minors nor children who are under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If The Great Courses or our Internet Service Providers become aware that a minor or a child under the age of 13 has provided us with Personal Information without the parental consent, that information will be deleted from our databases. Parents who have questions about Personal Information that may have been submitted by a child under the age of 13 should email us at: ContactUs@TheGreatCoursesPlus.com
12. Access to Personal Information and Privacy Concerns
You have the right to access personal information we hold about you and to have any concerns you may have over our policies and practices addressed. In addition, you have the right to obtain information regarding our policies and practices with respect to our use of service providers outside Canada. To access your information, discuss your concerns or learn more about our policies and practices please see our contact information in the “How to Contact Us” section below.
You may also call us at 1-800-832-2412 or send a letter to:
The Great Courses Plus
Attn: Customer Care
4840 Westfields Blvd., Suite 500
Chantilly, VA, 20151-2299
Effective Date: July 1, 2017