Organizational Behavior: Handling Workplace Conflict
Lecture no. 45 from the course: Critical Business Skills for Success
Taught by Professor Michael A. Roberto and 4 others | 32 min | Categories: The Great Courses Plus Online Professional Development Courses
Much of one’s success in an organization depends on how well one manages conflict with others. Professor Longenecker guides you through two primary types of conflict and three levels where they occur. Then, he offers ways to avoid or better handle conflict using a powerful management model involving cooperation and assertiveness.