Operations: Measuring Operational Performance
Lecture no. 21 from the course: Critical Business Skills for Success
Taught by Professor Michael A. Roberto and 4 others | 33 min | Categories: The Great Courses Plus Online Professional Development Courses
Why is performance measurement so important to the health of an organization? How do the four dimensions of the “Balanced Scorecard” framework (financial performance, customer assessment, internal business process, and learning and growth) work independently and together? What is the “triple-bottom-line” approach, and how does it measure sustainable business performances?