Operations: Refining Service Operations
Lecture no. 15 from the course: Critical Business Skills for Success
Taught by Professor Michael A. Roberto and 4 others | 30 min | Categories: The Great Courses Plus Online Professional Development Courses
Turn now to service operations, the successful management of which takes into account the psychology of winning customers through great experiences. From the Service Quality Scale to the details of process improvement, find out how to seize the movement where services are increasingly dominating the 21st-century business landscape.