Operations: The Power of Superior Operations
Lecture no. 13 from the course: Critical Business Skills for Success
Taught by Professor Michael A. Roberto and 4 others | 35 min | Categories: The Great Courses Plus Online Professional Development Courses
What exactly is operations management, and how can you make it work to your advantage? Turn your attention to operational capabilities: the composite of processes, people, and technology that helps you execute your strategy. Observe a case study featuring both production operations and service operations.