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FAQ/Help


About The Great Courses Plus

The Great Courses Plus is a subscription video on demand service brought to you by The Great Courses - the leading global media brand for lifelong learning and personal enrichment. With thousands of in-depth videos by the world's greatest professors, you'll always have something fascinating to learn about. There are never any commercials no matter how much you watch, and you can pause, rewind, fast forward or re-watch as often as you like.


The Great Courses Plus and The Great Courses are both owned by The Teaching Company. The Great Courses Plus is a subscription video on demand streaming service that features many of the same courses available for individual sale from The Great Courses. The Great Courses will continue to create and sell video and audio downloads, DVDs and CDs, as well as provide free streaming for purchased courses. The Great Courses Plus will not replace The Great Courses.


Plus Members will have unlimited access to thousands of videos taught by the world's greatest professors. In addition, Plus Members will have access to a special discount rate off of products for sale from TheGreatCourses.Com and will receive free shipping on any product they purchase from that site.


The Great Courses Plus video library contains hundreds of courses on a wide variety of subjects, with more courses being added on a monthly basis. You can view the full course list in the 'Available Courses' section located in the footer menu of the Great Courses Plus website.


The Great Courses Plus will be adding new videos every month-as many as a thousand or more per year. Any new videos released for sale by The Great Courses will be automatically added to The Great Courses Plus.


Yes! The Great Courses Plus will notify you of any new courses added to the service. Notification will occur through the email address linked to your account, as well as through push notifications on our free Apps for iOS, Android, and Kindle Fire devices.


In certain circumstances, we may be have to remove videos because the content is outdated or for other legal reasons, but subscribers can rest assured that we have no plans to remove videos. On the rare occasion that The Great Courses Plus removes a video from service we will notify members of this action. If it is a video you have in your watchlist or have recently watched, we will contact you well in advance, allowing you sufficient time to finish the video.


Yes. The Great Courses Plus will track your progress on any video you watch across any device or computer you watch it on, so long as you are signed into the same account.


The Great Courses Plus features a large portion of the total titles available from The Great Courses Library. However, certain titles are not yet available for a variety of reasons. Some older video titles have significant amounts of intellectual property such as photographs, video and film footage, or music rights that have not yet been cleared for use in a streaming service. Additionally. some titles are only available on audio formats. The Great Courses Plus does not yet support audio-only streaming.


As a member of the The Great Courses Plus, you have access to PDF versions of guidebooks where available. Guidebooks are currently available on the website version and not through Roku or apps. You can access them on the course page, underneath the screen-wide banner image, in a row of clickable links that includes the professor's name, links to social sites, and the ratings and reviews for the course. You may view the PDFs on screen or you can download them to your computer and print them.


We are always looking for feedback from members on how to improve The Great Courses Plus. If you have an idea for improving the service please send an email to ContactUs@TheGreatCoursesPlus.com.


We are always looking for new course ideas and new suggestions for professors and experts to make videos with. If you have an idea for improving the service please send an email to ContactUs@TheGreatCoursesPlus.com.


The Great Courses Plus does not provide personal contact information for any of our professors or lecturers. However, many professors have contact information available to the public through their university website.


Plus Members will have access to a special discount rate off of products for sale from TheGreatCourses.com and will receive free shipping on any product they purchase from that site.


The videos on The Great Courses Plus are designed for the joy of learning and specifically avoid schedules, homework, and tests that would burden the viewer. As a result, they are not available for college credit from any institution.


The Great Courses Plus can be enjoyed worldwide wherever you have broadband internet connection strong enough to support video streaming. However, we do not currently offer subscription services to the European Union or Guam because we are unable to process payment for these countries.


The Great Courses Signature Collection is a cost-effective way for Amazon Prime members to discover and experience The Great Courses. The service is not part of The Great Courses Plus. To learn more about The Great Courses Signature Collection on Amazon, visit www.thegreatcoursesplus.com/AmazonSignatureCollection


Billing

The Great Courses Plus accepts most major credit cards (Visa, Mastercard, American Express, Discover.) We no longer accept Amazon Payments for new subscriptions. If you have signed up using Amazon Payments already, you may continue to use this method to pay for your membership, or you can edit your payment method inside of "My Account" section upon sign in. The Great Courses Plus does not currently accept PayPal.


You can review the payment history of your account from the "My Account" section on our website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website. Click on the "View Billing History" link located within the "Billing Information" section of the page.


The Great Courses Plus currently features monthly and yearly membership options. Monthly Membership: Your credit or debit card on file will automatically be billed on the monthly calendar date of your initial transaction. You can cancel anytime, but your subscription will be active until the end of the monthly billing cycle. Your card will not be charged and your plan will not renew after you cancel your subscription service. Lastly, no refunds are issued after purchase of monthly subscription service. Yearly Membership: Your credit or debit card on file will automatically be billed on the yearly calendar date of your initial transaction. You can cancel anytime, but your subscription will be active until the end of the yearly billing cycle. Your card will not be charged and your plan will not renew after you cancel your subscription service. Lastly, no refunds are issued after purchase of yearly subscription service.


You may cancel automatic renewal of your membership plan at anytime. While we cannot refund, you will continue to have access to The Great Courses Plus until your plan expires.


Once the free trial is over, any monthly memberships that have not been cancelled will automatically bill for the next month.


The Great Courses Plus annual membership plan does not feature a free trial.


Both plans offer full membership to The Great Courses Plus. The monthly plan is billed monthly, and comes with a free trial period. The annual plan is billed once a year, and does not have a free trial period.


You can sign up for subscription membership anywhere in the world. However, we are currently unable to process payment from billing addresses in the European Union or Guam.


If you have signed up for a monthly membership and wish to change to an annual membership, you may do so at any time. First, go to the 'My Account' section on our website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website. Second, go to the 'Billing Information' section of that page. Click on 'Change Plan' and choose 'Annual Subscription.' Your new annual billing cycle will begin immediately, but your membership dues will be prorated to refund you for any remaining balance on your monthly membership plan.


There are a variety of reasons why your credit card might not be accepted. First, please ensure that the billing address you have entered is the one that your credit card has on record for you, otherwise your credit card will not be accepted. Second, please double check to make sure that you are entering the correct credit card number. Finally, double check the expiration date and the security code (CVC) to make sure they are correct. If you continue to have problems, please email us at ContactUs@TheGreatCoursesPlus.com. or call us toll free at 1-844-330-4501.


The Teaching Company collects taxes in: AL, AZ, CA, DC, FL, GA, IN, KS, KY, NC, NJ, NV, PA, SC, SD, TN, TX, VA, WA and WI. Alabama Tax Disclosure statement: Seller has collected the simplified sellers use tax on this transaction(s) and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R009527647.


Manage My Account

You can access and update your account information from the "My Account" section on our website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website. On this page you may perform a variety of account related activities including update your personal info, changing the email associated with your account, resetting your password, and managing your devices.


You can change the email associated with your account from the "My Account" section on our website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website.


If you find yourself unable to log into your account because your password is not accepted, you can easily reset your password. From the "Sign In" page, click on the blue link above the sign in button that reads "Forgot Your Email or Password?" Then, simply enter the email address associated with your account and we will send an email with instructions on how to reset your password. After this, you may try logging in again with your new password. If you are unsure which email address is associated with your account or you have any other issues logging into your account, please contact customer care at ContactUs@TheGreatCoursesPlus.com.


If you would like to create a Great Courses Plus account for someone else, you may do so in the same way that you created an account for yourself. First, make sure you are not logged into your own account. Obtain a valid email address for the person for whom you are creating an account. Proceed as normal with the account creation process. If you are paying for the membership as a gift, simply use your own credit card. If you are creating an account to be paid for by the recipient of the account, obtain a valid credit card for use. Once account creation is complete, simply notify the account recipient of the email and password associated with their new account.


Unfortunately, the ability to provide a gift membership to The Great Courses Plus is not currently available. You can, however, set up an account for someone else. For this, please follow the instructions located elsewhere in this FAQ section.


You can access your current plan information and change your plan on the "My Account" section on our website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website. You may switch plans at any time. If you are switching from a monthly plan to an annual plan, your new annual billing cycle will begin immediately, but your membership dues will be prorated to refund you for any remaining balance on your monthly membership plan. If you are switching from an annual plan to a monthly plan, your new monthly billing cycle will only take effect once your existing annual plan is complete. We do not refund or prorate plans upon cancellation or changes.


You may cancel automatic renewal of your membership plan at anytime. While we cannot refund your membership fee you will continue to have access to The Great Courses Plus until your plan expires.


You may cancel automatic renewal of your membership plan at anytime from the "My Account" section on our website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website.


If you have signed up using the Great Courses Plus App on the Google Play store you can cancel your subscription through the Manage Subscription section in the App's Settings. Or you can cancel by going to the Google Play store>Account>Subscriptions


If you have signed up using the Great Courses Plus App on the Apple App store you can cancel your subscription by going to Settings>iTunes and App Store. Tap your Apple ID. Choose "View Apple ID". In the Subscriptions section, tap "Manage". Choose the subscription to cancel.


Your membership allows you to access The Great Courses Plus on up to 10 devices and can support up to 5 concurrent streams. However, view/resume activity, watch lists, and viewing history are controlled at the account level.


You are free to watch The Great Courses Plus with friends and family so long as you do not charge them for this experience. However, your subscription is for your personal, non-commercial use. If you wish to show The Great Courses Plus to large groups, meetings, classrooms, or for any commercial purpose, you will need permission and a license from The Great Courses Plus. If you are interested in The Great Courses Plus for this purpose, please contact our customer care department at ContactUs@TheGreatCoursesPlus.com.


The Great Courses Plus does not yet support closed captioning for all its videos.


You may opt-out of marketing emails by setting your email preferences on the "My Account" section of the website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website. You may also opt-out of marketing emails through a link provided at the bottom of any marketing email that you receive from The Great Courses Plus.


For your added security, we now ask that you use five or more characters when creating a password for your Great Courses Plus account. If you previously signed up for an account using four characters you may continue to use your existing password.


We no longer offer the ability to sign into your Great Courses Plus account using Facebook. However, if you had previously used Facebook to sign up for our service you may continue to use that method to sign in to your account


Technical

The Great Courses Plus can be enjoyed on a wide variety of platforms including desktop and laptop computers, tablets, smartphones, and on your television via Roku, Chromecast, Apple TV, and Apple AirPlay. In all cases, you must have an active internet connection to stream videos. There are a variety of ways to watch The Great Courses Plus. First, you can stream The Great Courses Plus directly from our website using the internet browser on your computer. We support streaming over both Macs and PCs. If you plan on streaming from our website, we recommend using the most current version of your web browser. The Great Courses Plus works well with Safari 7, Chrome, and Firefox. Second, you can stream The Great Courses Plus via our free Apps for iPhone, iPad, and Android. Apps for iPhone and iPad can be found on the Apple App Store. Apps for Android smartphones and tablets can be found on the Google Play store. Finally, you can stream The Great Courses Plus to your TV via your Roku device, Chromecast, Fire TV, Apple TV, or Apple Airplay.


The Great Courses Plus can be enjoyed on iPad, iPhone, Android tablets and smartphones.


To watch The Great Courses Plus on your iPhone or iPad, we recommend using our free Apps, available from the Apple App Store. If you have already subscribed to The Great Courses Plus, simply download the app and sign in to your account to start watching immediately. The Great Courses Plus app is currently only available in the United States and Canada. If you have not yet subscribed to The Great Courses Plus, you may subscribe via our iOS app. Simply follow the prompts to start your Free Trial and you will be taken through the checkout process via the Apple App store.The Great Courses Plus App for Apple devices works on iOS 7.0 and above.


To watch The Great Courses Plus on your iPhone or iPad, we recommend using our free Apps, available from the Google Play Store. If you have already subscribed to The Great Courses Plus, simply download the app and sign in to your account to start watching immediately. The Great Courses Plus app is currently only available in the United States and Canada. If you have not yet subscribed to The Great Courses Plus, you may subscribe via our Android app. Simply follow the prompts to start your Free Trial and you will be taken through the checkout process via the Google Play store.


To watch The Great Courses Plus on your TV via your Roku device, you must first download our free Roku app, available via the Roku Menu. You can login to your account by pairing your Roku device with your account via our website. To pair your device, you will need access to both your TV with attached Roku as well as a computer or other device that is logged in to your Great Courses Plus account. First click on the "Subscribe Now" link on the main menu for The Great Courses Plus Roku App. Then click on "Link to Your Great Courses Plus Account." Then, follow the instructions on the TV.


To watch The Great Courses Plus on your TV via your Fire TV device, download our free Fire TV app from the Fire TV Menu, then follow the login instructions presented to you in the app. In order to complete the setup process, you will need access to both your TV with attached Fire TV device, as well as a computer or other device that is logged in to your Great Courses Plus account.


To watch The Great Courses Plus via your Apple TV you must first download our free Apple TV app, available via the Apple TV Menu. You cannot currently subscribe to The Great Courses Plus via the AppleTV App so you must first create an account via our website. You can login to your account by pairing your Apple TV with your account via our website. To pair your device, you will need access to both your TV with attached Apple TV as well as a computer or other device that is logged in to your Great Courses Plus account. First click on the "Sign In" link on the main menu for The Great Courses Plus Apple TV App. Then, follow the instructions on the TV.


If you are experiencing apparent video quality issues, there are two common reasons that could be causing this. Not all Great Courses Plus videos are available in HD. Some Great Courses were made before the widespread availability of High Definition Television. This may account for the apparent video quality issue. Also, the quality of a video can be greatly impacted by the quality of your internet connection. If you are experiencing video quality issues please check to make sure you have a strong internet connection. If neither of these issues seems to be the problem and you are still experiencing significant video quality issues, please contact our customer care department at ContactUs@TheGreatCoursesPlus.com.


If you are having difficulty streaming a video, first check your computer or device to make sure that you have a strong and stable internet connection. If problems persist, please contact our customer care department at ContactUs@TheGreatCoursesPlus.com.


For members who wish to stream videos via our website, The Great Courses Plus can be enjoyed on both Apple and Windows PC platforms. We recommend using the most current, fully-released, operating system available for those platforms.


The Great Courses Plus can be enjoyed via our free apps for iPhone, iPad, and Android. Apps for iPhone and iPad can be found on the Apple App Store. Apps for Android smartphones and tablets can be found on the Google Play store. Please note that the Apple and Google play apps are currently only available in the U.S. and Canada. In all cases, you should use your smartphone or tablet to go to the app store, search for "The Great Courses Plus", and download the app to your device.


To delete The Great Courses Plus App from your smartphone or tablet, please refer to the operating instructions for your particular device.


You only need to pay for one membership to The Great Courses Plus. Your account will work across all of your devices and computers. The Great Courses Plus will track your viewing history and allow you to switch between devices and pick up watching where you left off.


The Great Courses Plus is currently developing new features for existing apps and creating apps for new platforms. Please check your app store to see whether an app has been published for your device. You may also send requests for a new app, as well as suggestions for improvements to existing apps to ContactUs@TheGreatCourses.com. Please note that the Apple and Google play apps are currently only available in the U.S. and Canada.


The Great Courses Plus supports offline viewing through our apps for iOS and Android. You may download individual video lectures to your Apple or Android phone or tablet device storage by tapping on the cloud icon located to the right of each individual lecture on the course page. In order to play a downloaded lecture offline, you must navigate to My Courses > My Downloads and play the video lecture from that location. As video files are large and can take up considerable room on your devices storage, we offer three levels of file size and quality for you to download. To choose which setting you prefer, simply navigate to Settings > Download Settings > Download Quality in the menu. Please note, The Great Courses Plus Apps do not allow you to log in to your account while offline. In order to play a downloaded lecture you must be logged in to your account via the app, which is the normal state of your app. If, for any reason, you log out of your account on the app and are attempting to play a downloaded lecture while offline, you will not be able to log in to the app while offline and thus will not be able to play your downloaded lecture offline.


Some videos on The Great Courses Plus are only available in standard definition because they were originally created before the advent of High Definition television. These videos are available in 4:3 aspect ratio and at 480p resolution which is visibly different from the 16:9 aspect ratio and 720p resolution of HD videos. You can tell which videos are HD by clicking on the HD icon on the player bar when a video is playing. This will show you the available resolutions for playing this video.


There are two apps associated with The Great Courses. The first is The Great Courses Plus App, which allows you to stream more than 7000 videos from TheGreatCoursesPlus.com. If you want to access your account for The Great Courses Plus, you should download The Great Courses Plus App. The second app is The Great Courses App, which is an app that allows you to download or stream individual videos that you have purchased from TheGreatCourses.com


The Great Courses Plus works worldwide, wherever you have an internet connection. However, you may experience technical problems if your internet connection is not fast enough to support video streaming.


The Great Courses Plus is a new site brought to you by The Great Courses. Because it is a new, membership-only service, and allows instant access to more than 7000 videos, The Great Courses Plus requires a separate account and a membership.


Customers of The Great Courses, who have an existing collection of courses in their digital library will be unable to access their Great Courses digital library through their Great Courses Plus account. The two sites, while owned and operated by the same company, are not currently linked at the account level.


Members of The Great Courses Plus, who purchase a course from The Great Courses, may, or may not, be able to see that course on The Great Courses Plus, depending on whether that courses is available within the current content of The Great Courses Plus on its site.