Assertive Dialogue to Manage Disagreement
Lecture no. 18 from the course: Effective Communication Skills
Taught by Professor Dalton Kehoe | 31 min | Categories: The Great Courses Plus Online Professional Development Courses
We all have to deal with difficult behavior, and doing so successfully requires being assertive, which is far different from being aggressive or using control talk. Here, gain valuable tools for asking for what you want with courage, calmness, and clarity.