Commands, Accusations, and Blame
Lecture no. 15 from the course: Effective Communication Skills
Taught by Professor Dalton Kehoe | 29 min | Categories: The Great Courses Plus Online Professional Development Courses
Plunge into the zone of escalation, where light control talk becomes competitive, tactics harden, and the battle of heavy control talk begins. Learn some useful techniques for managing your emotions and bringing your voice back to a level from which progress is possible for both parties.