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19

Compassionate Confrontation

Lecture no. 19 from the course: Effective Communication Skills

Compassionate Confrontation

Taught by Professor Dalton Kehoe | 28 min | Categories: The Great Courses Plus Online Professional Development Courses

Sometimes a negative behavior persists despite repeated requests for change. When that happens, it may be time for "structured dialogue," a slowed-down and opened-up form of dialogue talk. Absorb the steps needed for a process that can be very effective, but demands time, focus, patience, energy, and self-management.

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k********m
November 10, 2017
One of the best lectures I've heard. The reenactment was the best.

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