Lecture no. 19 from the course: Effective Communication Skills
Taught by Professor Dalton Kehoe | 28 min | Categories: The Great Courses Plus Online Professional Development Courses
Sometimes a negative behavior persists despite repeated requests for change. When that happens, it may be time for "structured dialogue," a slowed-down and opened-up form of dialogue talk. Absorb the steps needed for a process that can be very effective, but demands time, focus, patience, energy, and self-management.