about account add arrow-down arrow-left arrow-right arrow-up back-arrow register-arrow book-mobile book categories chat-bubble-mobile chat-bubble close college contact-us credit-card drag email-square facebook-mobile facebook-square facebook faq film history home load modal-error person pinterest-square play-mobile play queue remove resume search share show star tick trailer trash twitter-mobile twitter-square twitter university warning warning youtube-square open-eye close-eye promo-tag tag check info info active

Compassionate Confrontation

Lecture no. 19 from the course: Effective Communication Skills

Compassionate Confrontation

Taught by Professor Dalton Kehoe | 28 min | Categories: The Great Courses Plus Online Professional Development Courses

Sometimes a negative behavior persists despite repeated requests for change. When that happens, it may be time for "structured dialogue," a slowed-down and opened-up form of dialogue talk. Absorb the steps needed for a process that can be very effective, but demands time, focus, patience, energy, and self-management.


November 10, 2017
One of the best lectures I've heard. The reenactment was the best.