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14

Differences, Disagreement, and Control Talk

Lecture no. 14 from the course: Effective Communication Skills

Differences, Disagreement, and Control Talk

Taught by Professor Dalton Kehoe | 28 min | Categories: The Great Courses Plus Online Professional Development Courses

Understand what happens when "control talk"—the mode we use to influence or persuade—powers the conversation. Learn the difference between the light control that may well be useful in certain situations and the heavy control, driven by intense negative emotions, that rarely contributes to a positive outcome.

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