Listening in Conflict
Lecture no. 13 from the course: The Art of Conflict Management
Taught by Professor Michael Dues | 29 min | Categories: The Great Courses Plus Online Professional Development Courses
It's one of the most important skills you can have in your relationship tool kit, but it's also one in which many of us fall short. Learn the fundamentals of this demanding skill, including the key things you should focus on in discerning someone's real messages.