Managing Multiple and Conflicting Emotions
Lecture no. 5 from the course: The Art of Conflict Management
Taught by Professor Michael Dues | 28 min | Categories: The Great Courses Plus Online Professional Development Courses
Emotions, even when powerfully felt, do not have to derail your attempts to manage or resolve a conflict. This lecture describes the role these "internal facts" play in any conflict and offers useful tools for recognizing and handling them in yourself and others.