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Multiple, Complex, and Changing Goals

Lecture no. 6 from the course: The Art of Conflict Management

Multiple, Complex, and Changing Goals

Taught by Professor Michael Dues | 29 min | Categories: The Great Courses Plus Online Professional Development Courses

Goals that appear simple on the surface actually have many layers, with each concealing different needs. Add a key skill to successfully managing conflict by learning to identify the multiple goals driving both parties.


October 22, 2016
I really enjoyed listening to this speaker. Very clear and concise insight.