Perception, Perspective, and Punctuation
Lecture no. 4 from the course: The Art of Conflict Management
Taught by Professor Michael Dues | 30 min | Categories: The Great Courses Plus Online Professional Development Courses
Conflict arises not so much out of differences between parties, but in how those differences are perceived by each side. Gain fresh insight into the factors that shape those perceptions, including the critically important fundamental attribution error, of which just about everyone is guilty.