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The Manager's Role in Dealing with Conflict

Lecture no. 17 from the course: The Art of Conflict Management

The Manager's Role in Dealing with Conflict

Taught by Professor Michael Dues | 32 min | Categories: The Great Courses Plus Online Professional Development Courses

Even when managers aren't actively involved in managing a conflict, their everyday actions help determine the frequency and seriousness of the conflicts that occur. Learn the steps managers need to know to create the best atmosphere possible for successful conflict management.