The Manager's Role in Dealing with Conflict
Lecture no. 17 from the course: The Art of Conflict Management
Taught by Professor Michael Dues | 32 min | Categories: The Great Courses Plus Online Professional Development Courses
Even when managers aren't actively involved in managing a conflict, their everyday actions help determine the frequency and seriousness of the conflicts that occur. Learn the steps managers need to know to create the best atmosphere possible for successful conflict management.