Understanding Nonverbal Communication

Rated 1 out of 5 by from Non verbal communication This audio was a waste of time. Very pedestrian and superficial. It lacked specifics. Do not buy this.
Date published: 2019-08-04
Rated 2 out of 5 by from Almost Average. This is a course of "almost". We learned all the technical terms used in the subject research and we "almost" learned how to use the information presented. We heard that students in the FBI, police departments and military had been taught how to use the methods that are described but we never had the comparisons of the expressions by each emotion shown to us so we "almost" learned how to use them ourselves. The instructor was always on the brink of doing this but then would go to a different point. It became obvious half way through the course that he would never show enough to really understand nonverbal communication. Perhaps he didn't want to lose his teaching gigs if the course really did what it was named. So please rename the course, "Almost Understanding Nonverbal Communication".
Date published: 2019-05-27
Rated 5 out of 5 by from Excellent information and discussion. The information provided was excellent and useful in my life and career. I recommend this for anyone because we all interact with other people.
Date published: 2019-05-15
Rated 3 out of 5 by from The Science of NonVerbal Communication I feel like I should be inserting emoticons into this review! isn't that how most emotional communications happens these days? I took the course in the hopes of learning more the craft of interpreting nonverbal communications, but I was treated to the science of understanding nonverbal communications. For this reason alone I give the course a three-star rating - because my expectations were not met. However, I do think the professor and the content are very good. And I did learn more of what lies beneath the nonverbal cues I see in people. It's just that understanding how the brain drives nonverbal cues was not the heart drive for nonverbal cues I was looking for.
Date published: 2019-04-17
Rated 5 out of 5 by from Excellent presentation I thought I was pretty good at reading other people’s non verbal communications but this course definitely showed me new and interesting ideas and techniques
Date published: 2019-04-14
Rated 5 out of 5 by from Lots of great examples. I enjoyed this course. The instructor was very credible. He provided good examples and portrayed them a way that avoided exaggeration.
Date published: 2019-02-27
Rated 3 out of 5 by from Distracting body language Overall the course material was informative, however, the presenter's own body language was distracting. I was never sure if he was illustrating something from the material or his bouncing on his feet was just a personal tic!
Date published: 2019-01-20
Rated 1 out of 5 by from Understanding Nonverbal Communication I was very anxious to take this course but there is so much refering to Darwin that I was really turned off. Sorry!
Date published: 2019-01-02
Rated 2 out of 5 by from Not great Too much time spent talking about study designn and nonverbal communication theory. If you want to become better at reading nonverbal communication this course is not for you.
Date published: 2018-11-28
Rated 3 out of 5 by from Was just ok This was my first Great Courses course and it was just ok. I didn't learn that much new information. It was certainly presented well. I bought three courses (there was a special deal), so I'm hoping the other topics will be more compelling.
Date published: 2018-11-15
Rated 3 out of 5 by from Not what I expected Prof is a good speaker but the course gives me very little understanding of non-verbal communication. He goes to great lengths to explain it but gives few reaql insights as to how to interpret it.
Date published: 2018-10-31
Rated 5 out of 5 by from Super Course! A Real Eye Opener! Starting on an application & verification plan. Want the lecture techniques to become 2nd nature........ Westy600
Date published: 2018-10-07
Rated 3 out of 5 by from Basic information, needs more depth The professor speaks about nonverbal communication, but waves his hands and arms around so much, it is a distraction. He should watch his own presentation and improve his own use of nonverbal communication.
Date published: 2018-09-26
Rated 5 out of 5 by from So helpful I bought this to help me with my overall communication style and am so happy I did. Lots of great tips.
Date published: 2018-07-20
Rated 2 out of 5 by from good lost faith in the product when it referred to studies from the 1950"s
Date published: 2018-04-10
Rated 5 out of 5 by from Very Good - Enjoy Viewing it I bought this for my husband about a month ago and he really enjoys listening and watching it while he is owrking out.
Date published: 2018-03-28
Rated 5 out of 5 by from Valuable Social Tool This course is riveting! Many recognizable behaviors in oneself and others, with fresh insights; many valuable tips for improving social skills.
Date published: 2018-03-24
Rated 4 out of 5 by from Great choices We purchased 4 courses of which one is about body language and it's very insightful. These courses fill a void not necessarily available. The only downside is downloading of the video material is archaic.
Date published: 2018-02-18
Rated 3 out of 5 by from If you want to read body language, this won’t do i Thought this might be more about how to read body language and non-verbal cues. Not so much. A chapter on how to tell if someone is lying, but then the narrator says “there’s really no way to tell if someone is lying” and the earlier research on this (eyes lift to the left) aren’t reliable. So what’s the point?
Date published: 2018-02-07
Rated 2 out of 5 by from not good bought a few weeks ago .. have enjoyed listening but did not cover what I had expected .. very little insight mostly historical and irrelevant to subject
Date published: 2018-02-04
Rated 5 out of 5 by from understanding Nonverbal Communication Had this course two weeks ago, what an excellent eye opener, I learn a lot from it , it make me more aware of myself and other people. more observant. The professor who present this course is the best I ever had very interesting, I was very happy I bought this course, and would recommend it to others. Thank you Great Courses.
Date published: 2018-02-03
Rated 5 out of 5 by from Great speaker!!! Mark Frank is brilliant and humble. He is a big name in nonverbal communication and explains it so eloquently. Thank you for his course!
Date published: 2018-01-25
Rated 4 out of 5 by from Understanding Nonverbal Communication This is a very interesting subject taught by an excellent professor
Date published: 2018-01-03
Rated 5 out of 5 by from excellent [presentation Enjoy each segment. Recommended for people who work with the public.
Date published: 2017-10-22
Rated 5 out of 5 by from New World Open to study I was blown away by the lecture on something I have been using off and on through my life. Watching body language. I am a first time customer to The Great Courses but I will be strong supporter of this program.
Date published: 2017-10-07
Rated 3 out of 5 by from Describing could replace Understanding. The examples seem to be based on everyday observations, legitimized by quoted studies. I think the material in Cultures of the World lays a foundation, and feel those examples link to expanding Nonverbal Communication usefully. I would recommend those courses as a set.
Date published: 2017-09-26
Rated 5 out of 5 by from Fascinating Used the information to handle a situation on what I learned about personal space with a past acquaintance. I found we both learned something about ourselves. We now can be friends with boundaries. Interesting to learn about cultural differences.
Date published: 2017-09-20
Rated 5 out of 5 by from Well presented. Very glad I bought it. You do quality programs.
Date published: 2017-09-13
Rated 1 out of 5 by from Disappointing Restatement of commonly know facts about non-verbal communication. I was hoping for something more specific. First disappointment with Great Courses.
Date published: 2017-09-11
Rated 4 out of 5 by from Good presentation on the background science. Course presents science and research on voluntary and involuntary responses to a variety of external stimuli. It is not a step by step guide to understanding body language.
Date published: 2017-09-05
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Understanding Nonverbal Communication
Course Trailer
The Science of Nonverbal Communication
1: The Science of Nonverbal Communication

Learn about the popular, and often incorrectly referenced, study from the 1960s that opened the door to the modern study of nonverbal communication. Understand why nonverbal communication matters so much, and learn how it interacts with verbal communication to reemphasize or deemphasize the message....

32 min
The Meaning of Personal Space
2: The Meaning of Personal Space

Examine the biological drives, such as territorialism, that influence our nonverbal reactions. Define the three "levels" of territories and see how they affect our reaction. Understanding this is an inherent reaction in everyone can help reduce social conflicts....

30 min
Space, Color, and Mood
3: Space, Color, and Mood

See how you send signals by just by the colors you choose to wear, or the makeup and scent you apply. Trace the evolution of why certain colors or smells still send subtle and often unconscious messages. Study how the use of space, architecture, lighting, and other, seemingly ambiguous external factors can all have an impact on how we feel, react, and behave....

29 min
What Body Type Doesn't Tell You
4: What Body Type Doesn't Tell You

Can we predict behavior and personality based on the body or the face? Are taller people more likely to earn more money than shorter people? What makes someone's face attractive? Dr. Frank looks at the myths and facts about how age-old cultural references in seeking mates and partners have evolved into snap judgments about personality types, which can have an effect on our potential success....

29 min
Evolution's Role in Nonverbal Communication
5: Evolution's Role in Nonverbal Communication

Unravel the long history of how nonverbal communication has evolved, how and why we originally interacted with others, and how the biological history of our bodies suggests that our ability to communicate verbally was so limited, the only way we could send messages to friends and foes was through facial expressions and body language. You'll also explore the seven emotions communicated most strongl...

30 min
Secrets in Facial Expressions
6: Secrets in Facial Expressions

Take a closer look at facial expressions, learning that some reactions may be superficially easy to read, while other expressions demonstrate a conflict of feelings or nuances that often get lost in the interpretation. Learn how Darwin, as well as contemporary psychologists Paul Ekman and Carroll Izard, studied facial and body expressions to determine that certain expressions of emotion may be uni...

32 min
Hidden Clues in Vocal Tones
7: Hidden Clues in Vocal Tones

Probe into the nonverbal elements of the voice: the configurations of pausing, the irregularities of speech, and vocal tone. Tone includes the amplitude (volume), timbre, resonance, and pitch of the voice. How fast you talk, how much you say, and how long you wait to respond all send messages about the message you are about to convey. Discover how much you can-and can't-tell about a person just fr...

31 min
Cues from Gestures and Gait
8: Cues from Gestures and Gait

Body language communicates many things, and often contradicts messages that our words convey. Divide the body into the areas that send the clearest signals about your intent to better understand how to use your posture and gestures to communicate. Explore how the position of your hands and head, your gait as you walk, and how much space you take up all send indications about who you are and how yo...

29 min
Interpreting Nonverbal Communication
9: Interpreting Nonverbal Communication

How good are we at reading people? Can we train ourselves to be better at this skill, or is it an inherent ability? This lecture explores a number of studies that measure the ability to read facial expressions, voice and tone, and body language. Get some tips for improving your own ability to read nonverbal communication....

32 min
Cultural Differences in Nonverbal Communication
10: Cultural Differences in Nonverbal Communication

While the previous lectures explored the biological evolution of nonverbal communication, which are hard-wired into most living creatures, this lecture delves into the fascinating impact culture has had on nonverbal communication. Examine the nonverbal communication differences that are driven by the integration of biology and culture, including the unwritten display rules that every culture adopt...

31 min
Spotting Nonverbal Deception
11: Spotting Nonverbal Deception

The ability to detect a lie by clues in the voice, body language, or facial expression is a much-desired skill. When under scrutiny, most people react with aroused emotions-anxiety, for example-even when they are telling the truth. Start this lecture learning the difference between a deception and a lie; for example, not disclosing all the facts versus outright fabricating a story. Then explore th...

32 min
Communicating Attraction
12: Communicating Attraction

Conclude the course by revealing how the ability to better read nonverbal communication can affect our daily relationships and help us have a better chance of success in all areas of life. From job interviews to doctor's visits, Dr. Frank will show you the impact nonverbal communication has in everyday situations. You'll also discover that although many cultural differences affect nonverbal commun...

32 min
Mark G. Frank

Nonverbal communication has similar but not identical features to verbal communication. It is in those differences where we glean maximum insights.


University at Buffalo, The State University of New York


Cornell University

About Mark G. Frank

Dr. Mark G. Frank is a Professor and Chair of the Department of Communication, as well as the Director of the Communication Science Center at the University at Buffalo, The State University of New York. Dr. Frank received his B.A. in Psychology from the University at Buffalo and received his Ph.D. in Social Psychology from Cornell University. Dr. Frank's work has examined the behaviors associated with real versus falsified emotions, behaviors that occur when people lie, and the factors that make people better or worse judges of emotion and deception. His work has been funded by The National Science Foundation, the U.S. Department of Homeland Security, the U.S. Department of Defense, and the intelligence community. He has used these findings to lecture, consult with, and train U.S. federal law enforcement agencies, intelligence agencies, local and state agencies, and selected foreign agencies. He has presented briefings on deception and counterterrorism to the U.S. Congress and the National Academies of Sciences. In 2005, Dr. Frank won The Rutgers College Class of 1962 Presidential Public Service Award for his uncompensated work with law enforcement and other professionals. He has also won a Visionary Innovator Award from the University at Buffalo for being a co-inventor of patented software that reads facial expressions in real time. Dr. Frank has also received a National Research Service Award from the National Institute of Mental Health. Dr. Frank has published numerous research papers. He has also coedited two books. He has appeared more than 100 times in print, radio, and television outlets.

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