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Effective Communication Skills

Learn how you can improve the way you communicate with others-especially by overcoming the psychological and biological hard-wiring that gets in the way.
Effective Communication Skills is rated 4.2 out of 5 by 125.
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Rated 3 out of 5 by from Good Information but Hard to Stay Awake He has a lot of great information if you can stay focused and awake. I find when I watch it, it's boring and just a brown/purple room with nothing in it. For me, it's something I'm dreading to watch and thus have only made it to lesson 4 in 3 weeks. I wish it had more excitement within the learning environment and more colors to the room. It's very monotone for me.
Date published: 2022-03-25
Rated 5 out of 5 by from Everyone should listen to these lectures! I have completed this course and it has made such an impact on the way I think about communication and my ability to handle difficult situations. The early lectures provide a lot of information about how we think and how the process of communicating works which are referred to again the later lectures which contain many examples of how to handle awkward or difficult situations in our personal relationships as well as in the workplace. This course teaches you how to calm yourself down, determine what is really going on, be non-judgmental, be appreciative, and communicate in a way that leaves both you and the other person feeling better about the situation. I highly recommend this course.
Date published: 2022-03-08
Rated 1 out of 5 by from Worst course EVER! The course focuses solely on face-to-face talk while not dealing with situations when other kinds of communication are required, e.g. when having to purchase something over the phone as your representatives ask when they tell customers to contact your toll-free number.
Date published: 2021-10-02
Rated 5 out of 5 by from Great course! I loved these lectures and learned so much. Dr. Kehoe is wonderful, easy to understand and had great examples for guidance.
Date published: 2021-08-16
Rated 5 out of 5 by from Good for anyone Helpful for learning to navigate communication in family, work, or social relationships. Good stuff!
Date published: 2021-06-29
Rated 5 out of 5 by from An excellent communicator! I wish I had watched this when I was a teenager! Professor Kehoe's lectures were full of information that helped me understand why I have struggled with communication and what to do about it. He gave practical advice and examples that I can use in every situation, including conflict. I have applied his advice, and already I have noticed a difference. After finishing his course, I had a job interview, and for the first time in my life, I felt like I nailed it. I was so happy and felt so good about myself. (I got the job!) I now recognize control talk in others, including my family members, and I make attempts to avoid using it myself. It allows me to understand the other person without getting offended or upset. I highly recommend this to anyone who talks to people, but especially to anyone like me who has come home from work, or a party, or a date, feeling frustrated, embarrassed, or upset, and said, "I shouldn't be allowed to talk to people." I'm 49 years old, and I finally understand what has been holding me back. The beginning lectures give some details that might make you wonder if this is all necessary, but his later lectures add to the details so that it all makes sense. I don't usually write reviews, but I had to for Professor Kehoe.
Date published: 2021-06-06
Rated 5 out of 5 by from Great speaker He does a great job at keeping you engaged and offers new insight into understanding the ways to communicate and apply the practices.
Date published: 2021-04-27
Rated 5 out of 5 by from Effective Communication Skills I just finished this course and wish I had done so earlier in my career. The course provides hands-on examples and patterns that can be applied to every day communication as well as helpful methods for the difficult conversations. These methods are supported by underlying academia and wisdom. This course has helped me realize how I need to change my communication for improvements in relationships at work and home.
Date published: 2021-02-25
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Effective Communication Skills is your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness-especially by overcoming the psychological and biological hard-wiring that often gets in the way of success. These 24 mind-opening lectures by Professor Dalton Kehoe, packed with the tools and strategies you need, are a powerful exploration of what's really going on in any conversation you take part in.


Dalton Kehoe

Like all teachers, I believe in the power of every person to remember, to learn from that memory, and to choose more wisely the next time.


York University

Dr. Dalton Kehoe is Senior Scholar of Communications at York University in Toronto, where he earned his doctorate in social psychology. A teacher and organizational change practitioner for more than four decades, Professor Kehoe specializes in both interpersonal and organizational communications. In addition to being honored for his teaching-with the York University Teaching Award, recognition at the national level by both University Affairs in Canada and by The Chronicle of Higher Education in the United States, and being named one of the province's top 30 professors by Ontario's public educational network-he is a senior partner in a consulting firm that specializes in teaching organizations how to reengage their employees. As a public speaker, he presents seminars to organizations throughout North America on both the use of technology in teaching and on leadership and employee engagement. Professor Kehoe is an expert not only in face-to-face communications but in the use of modern technologies such as video streaming for effective teaching. His recent publications include Communication in Everyday Life (2nd Edition) and Communicating in Organizations: Complexity, Constraint and Creative Choice.

By This Professor

Effective Communication Skills
Effective Communication Skills


The Magic of Everyday Communication

01: The Magic of Everyday Communication

An introduction to our "taken-for-granted" model of everyday talk reveals why you talk and the problems caused by underlying assumptions about the exchange. There are, as you learn, vital tools you can use to avoid these problems.

31 min
The Complex Layers of Face-to-Face Talk

02: The Complex Layers of Face-to-Face Talk

Explore what really happens during face-to-face conversation by examining the conversational model developed by communication researchers. Discover that any two-person conversation really includes six people, and how different categories of "noise" dramatically affect the transmission of meaning.

28 min
The Social Context That Shapes Our Talk

03: The Social Context That Shapes Our Talk

How you understand the messages sent to you is shaped in large part by your culture and subcultures-the contexts in which you learned "normal" ways of seeing and hearing the world around you. Grasp the key dimensions along which cultures can be compared.

32 min
The Operations of the Cognitive Unconscious

04: The Operations of the Cognitive Unconscious

Learn how a part of the brain unavailable to the conscious mind actually processes the vast majority of the information you take in, using a vast array of techniques to guide how you use that information, especially during face-to-face interactions.

31 min
The Conscious Mind in Perception

05: The Conscious Mind in Perception

Take a key step toward talking more effectively by analyzing how you see things-the brain's "reality management" process of selecting, organizing, and interpreting incoming data. Grasp the pitfalls inherent in the brain's reliance on existing schemas and even stereotypes to make the process more efficient.

30 min
The Conscious Mind in Using Language

06: The Conscious Mind in Using Language

How do you interpret the information you take in, especially during conversation, when cognition must operate much more quickly? This lecture delves into the many pitfalls inherent in conversation, including the judgment tools we all use and the dangers in them revealed by Peter Senge's iconic "inference ladder."

30 min
The Conscious Mind and Emotion

07: The Conscious Mind and Emotion

As a society, we talk about feelings constantly. Yet at the individual level, our awareness of our feelings and ability to discuss them varies significantly. Learn how naming your feelings and describing them accurately to yourself and others is central to effective communication.

29 min
The Development of Our Sense of Self

08: The Development of Our Sense of Self

How does your sense of self emerge and shape your relationships to others? What are the factors that differentiate one personality from another? Examine one model-the Myers-Briggs Type Indicator-and gain invaluable tips on how different personality types can communicate successfully with each other.

30 min
Self, Attachment, and Self-Esteem

09: Self, Attachment, and Self-Esteem

Using both attachment theory and a self-awareness model called a Johari window, consider how self-esteem develops and how it can be characterized to reveal the emotions it embodies. Learn how we manage self-perceptions and self-presentations to preserve our self-esteem in daily interactions.

29 min
Protecting the Self in Face-to-Face Talk

10: Protecting the Self in Face-to-Face Talk

Every conversation has the potential to either enhance your sense of self-worth or undermine it. Explore the techniques we all use to protect ourselves, with particular focus on the psychological defenses identified by Freud and the conversational model of Parent, Adult, and Child voices set forth by Eric Berne.

28 min
Conscious Self-Talk and Self-Management

11: Conscious Self-Talk and Self-Management

You don't have to allow effective communication to be sabotaged by those automatic and often self-defeating defenses your mind puts in motion to "protect" you. This lecture offers practical techniques for creating positive internal dialogues and for being heard, understood, and accepted by others in difficult situations.

29 min
Challenges to Effective Communication

12: Challenges to Effective Communication

Professor Kehoe discusses several practical ways to turn what you have already learned into better communication. Learn the positive impact of concepts like mindfulness and appreciation, as well as how using meta-communication techniques can prevent a dangerous climb up the "inference ladder" during difficult situations.

28 min
Talking to Connect and Build Relationships

13: Talking to Connect and Build Relationships

Begin your introduction to the professor's own model of human communication. In this lecture, learn the basics of "connect talk" at each of its stages, grasping the significance of procedural and ritual recognition talk before moving on to small talk and deeper levels of conversation.

29 min
Differences, Disagreement, and Control Talk

14: Differences, Disagreement, and Control Talk

Understand what happens when "control talk"-the mode we use to influence or persuade-powers the conversation. Learn the difference between the light control that may well be useful in certain situations and the heavy control, driven by intense negative emotions, that rarely contributes to a positive outcome.

28 min
Commands, Accusations, and Blame

15: Commands, Accusations, and Blame

Plunge into the zone of escalation, where light control talk becomes competitive, tactics harden, and the battle of heavy control talk begins. Learn some useful techniques for managing your emotions and bringing your voice back to a level from which progress is possible for both parties.

29 min
Healing Relationships with Dialogue Talk

16: Healing Relationships with Dialogue Talk

Gain an understanding of the only mode of talk that is not automatic. Instead, it requires choosing to be a mindful and emotionally generous meta-communicator, even in difficult situations, producing results that can be far more positive than those "achieved" through the win-lose, right-wrong, control talk model.

27 min
Focus on the Other-The Heart of Dialogue

17: Focus on the Other-The Heart of Dialogue

What kinds of questions get people to talk openly? Learn how to ask these questions, and also gain listening and response techniques to keep them talking by showing your understanding of what they are trying to communicate.

29 min
Assertive Dialogue to Manage Disagreement

18: Assertive Dialogue to Manage Disagreement

We all have to deal with difficult behavior, and doing so successfully requires being assertive, which is far different from being aggressive or using control talk. Here, gain valuable tools for asking for what you want with courage, calmness, and clarity.

32 min
Compassionate Confrontation

19: Compassionate Confrontation

Sometimes a negative behavior persists despite repeated requests for change. When that happens, it may be time for "structured dialogue," a slowed-down and opened-up form of dialogue talk. Absorb the steps needed for a process that can be very effective, but demands time, focus, patience, energy, and self-management.

28 min
Communication, Gender, and Culture

20: Communication, Gender, and Culture

Whether you are male or female affects how you communicate and use language. An exploration of what men and women actually mean when they speak-and why this is so-offers useful lessons on how best to hear and be heard by the opposite sex.

30 min
Talking Our Way to Lasting Relationships

21: Talking Our Way to Lasting Relationships

Researchers have gained a knowledgeable grasp of why relationships develop and endure. Whether a relationship is one of friendship or romance, there are things you can do to not only enrich them, but make necessary repairs if they begin to either stagnate or fragment.

30 min
Leadership, Appreciation, and Productivity

22: Leadership, Appreciation, and Productivity

The relationship between managers and employees is the bedrock of survival and success for all organizations. Learn how the quality of this relationship can be shaped by the quality of the communication between them-beginning with tools you can use as a manager.

33 min
Dialogue and Appreciation-Engaged Employees

23: Dialogue and Appreciation-Engaged Employees

Complete your understanding of the critical two-way interaction that determines a successful workplace as you look at the employee's role in building successful workplace communications. Grasp the techniques that make a practical difference in the success of both employee and employer.

29 min
Dialogue-Ethical Choices behind Our Talk

24: Dialogue-Ethical Choices behind Our Talk

Listen to a summary of what you have learned, this time from the perspective of effective communication as a profoundly ethical process, and not merely one whose value lies in practicality. The goal is to speak in ways not only good for us, but for others, as well.

32 min