Effective Communication Skills

Rated 5 out of 5 by from Effective Communication Skills I just finished this course and wish I had done so earlier in my career. The course provides hands-on examples and patterns that can be applied to every day communication as well as helpful methods for the difficult conversations. These methods are supported by underlying academia and wisdom. This course has helped me realize how I need to change my communication for improvements in relationships at work and home.
Date published: 2021-02-25
Rated 5 out of 5 by from Great ! My favorite Great Courses Plus course so far. I listened to the audio. Packed with useful info and extremely well said.
Date published: 2021-01-29
Rated 5 out of 5 by from Effective Communication skills Excellent teacher. I'm a beginner in that skill and I really like all the tips that was given through out this course.
Date published: 2021-01-13
Rated 4 out of 5 by from Good courses The subject is very interesting to the most parts but at the time boring. The presentation is good but the enthusiasm created is modest.
Date published: 2020-12-06
Rated 5 out of 5 by from This should be a required class for everyone ! This course went above and beyond my expectations. It is as extensive as it is enlightening. I'm planning on listening to it again. Dr. Dalton Kehoe delivery is right on and the content is superb. I truly believe this should be a required class for everyone.
Date published: 2020-11-23
Rated 3 out of 5 by from I bought this one course to see if I wanted to order 4 more (completing the limit of 5). How ever, even though the sale lasts til Aug 13, 2020 I am unable to order the 4 at the that so attracted me. Too bad I will not order until the next GREAT sale like this one.
Date published: 2020-08-11
Rated 5 out of 5 by from Impressive & Professional Learning First, Effective Communication Skills is taught by Professor Dalton Kehoe, he is very easy to listen to, knows his way around his subject, and I feel motivated to improve! Feelings can add so much to what we convey; this Professor wants you to "get it" and you do! What an exciting way to be better at being yourself.
Date published: 2020-05-31
Rated 5 out of 5 by from Extremely useful for everyday talk with others. I loved the Great Courses! So far on lesson #19. The professor is incredible and I'm so glad to take the time to go over this material. I work as a service agent in insurance and I've been married for over 7 years. The information in these lectures are not only useful in my daily interaction with colleagues and clients at work, but I can also apply what I learned in my relationship with my spouse. . Highly recommend the course.
Date published: 2020-03-28
  • y_2021, m_4, d_16, h_17
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.14
  • cp_1, bvpage1
  • co_hasreviews, tv_8, tr_110
  • loc_en_CA, sid_9331, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_teachco
  • bvseo_sdk, p_sdk, 3.2.1
  • CLOUD, getReviews, 6.95ms
Effective Communication Skills
Course Trailer
The Magic of Everyday Communication
1: The Magic of Everyday Communication

An introduction to our "taken-for-granted" model of everyday talk reveals why you talk and the problems caused by underlying assumptions about the exchange. There are, as you learn, vital tools you can use to avoid these problems.

31 min
The Complex Layers of Face-to-Face Talk
2: The Complex Layers of Face-to-Face Talk

Explore what really happens during face-to-face conversation by examining the conversational model developed by communication researchers. Discover that any two-person conversation really includes six people, and how different categories of "noise" dramatically affect the transmission of meaning.

28 min
The Social Context That Shapes Our Talk
3: The Social Context That Shapes Our Talk

How you understand the messages sent to you is shaped in large part by your culture and subcultures-the contexts in which you learned "normal" ways of seeing and hearing the world around you. Grasp the key dimensions along which cultures can be compared.

32 min
The Operations of the Cognitive Unconscious
4: The Operations of the Cognitive Unconscious

Learn how a part of the brain unavailable to the conscious mind actually processes the vast majority of the information you take in, using a vast array of techniques to guide how you use that information, especially during face-to-face interactions.

31 min
The Conscious Mind in Perception
5: The Conscious Mind in Perception

Take a key step toward talking more effectively by analyzing how you see things-the brain's "reality management" process of selecting, organizing, and interpreting incoming data. Grasp the pitfalls inherent in the brain's reliance on existing schemas and even stereotypes to make the process more efficient.

30 min
The Conscious Mind in Using Language
6: The Conscious Mind in Using Language

How do you interpret the information you take in, especially during conversation, when cognition must operate much more quickly? This lecture delves into the many pitfalls inherent in conversation, including the judgment tools we all use and the dangers in them revealed by Peter Senge's iconic "inference ladder."

30 min
The Conscious Mind and Emotion
7: The Conscious Mind and Emotion

As a society, we talk about feelings constantly. Yet at the individual level, our awareness of our feelings and ability to discuss them varies significantly. Learn how naming your feelings and describing them accurately to yourself and others is central to effective communication.

29 min
The Development of Our Sense of Self
8: The Development of Our Sense of Self

How does your sense of self emerge and shape your relationships to others? What are the factors that differentiate one personality from another? Examine one model-the Myers-Briggs Type Indicator-and gain invaluable tips on how different personality types can communicate successfully with each other.

30 min
Self, Attachment, and Self-Esteem
9: Self, Attachment, and Self-Esteem

Using both attachment theory and a self-awareness model called a Johari window, consider how self-esteem develops and how it can be characterized to reveal the emotions it embodies. Learn how we manage self-perceptions and self-presentations to preserve our self-esteem in daily interactions.

29 min
Protecting the Self in Face-to-Face Talk
10: Protecting the Self in Face-to-Face Talk

Every conversation has the potential to either enhance your sense of self-worth or undermine it. Explore the techniques we all use to protect ourselves, with particular focus on the psychological defenses identified by Freud and the conversational model of Parent, Adult, and Child voices set forth by Eric Berne.

28 min
Conscious Self-Talk and Self-Management
11: Conscious Self-Talk and Self-Management

You don't have to allow effective communication to be sabotaged by those automatic and often self-defeating defenses your mind puts in motion to "protect" you. This lecture offers practical techniques for creating positive internal dialogues and for being heard, understood, and accepted by others in difficult situations.

29 min
Challenges to Effective Communication
12: Challenges to Effective Communication

Professor Kehoe discusses several practical ways to turn what you have already learned into better communication. Learn the positive impact of concepts like mindfulness and appreciation, as well as how using meta-communication techniques can prevent a dangerous climb up the "inference ladder" during difficult situations.

28 min
Talking to Connect and Build Relationships
13: Talking to Connect and Build Relationships

Begin your introduction to the professor's own model of human communication. In this lecture, learn the basics of "connect talk" at each of its stages, grasping the significance of procedural and ritual recognition talk before moving on to small talk and deeper levels of conversation.

29 min
Differences, Disagreement, and Control Talk
14: Differences, Disagreement, and Control Talk

Understand what happens when "control talk"-the mode we use to influence or persuade-powers the conversation. Learn the difference between the light control that may well be useful in certain situations and the heavy control, driven by intense negative emotions, that rarely contributes to a positive outcome.

28 min
Commands, Accusations, and Blame
15: Commands, Accusations, and Blame

Plunge into the zone of escalation, where light control talk becomes competitive, tactics harden, and the battle of heavy control talk begins. Learn some useful techniques for managing your emotions and bringing your voice back to a level from which progress is possible for both parties.

29 min
Healing Relationships with Dialogue Talk
16: Healing Relationships with Dialogue Talk

Gain an understanding of the only mode of talk that is not automatic. Instead, it requires choosing to be a mindful and emotionally generous meta-communicator, even in difficult situations, producing results that can be far more positive than those "achieved" through the win-lose, right-wrong, control talk model.

27 min
Focus on the Other-The Heart of Dialogue
17: Focus on the Other-The Heart of Dialogue

What kinds of questions get people to talk openly? Learn how to ask these questions, and also gain listening and response techniques to keep them talking by showing your understanding of what they are trying to communicate.

29 min
Assertive Dialogue to Manage Disagreement
18: Assertive Dialogue to Manage Disagreement

We all have to deal with difficult behavior, and doing so successfully requires being assertive, which is far different from being aggressive or using control talk. Here, gain valuable tools for asking for what you want with courage, calmness, and clarity.

32 min
Compassionate Confrontation
19: Compassionate Confrontation

Sometimes a negative behavior persists despite repeated requests for change. When that happens, it may be time for "structured dialogue," a slowed-down and opened-up form of dialogue talk. Absorb the steps needed for a process that can be very effective, but demands time, focus, patience, energy, and self-management.

28 min
Communication, Gender, and Culture
20: Communication, Gender, and Culture

Whether you are male or female affects how you communicate and use language. An exploration of what men and women actually mean when they speak-and why this is so-offers useful lessons on how best to hear and be heard by the opposite sex.

30 min
Talking Our Way to Lasting Relationships
21: Talking Our Way to Lasting Relationships

Researchers have gained a knowledgeable grasp of why relationships develop and endure. Whether a relationship is one of friendship or romance, there are things you can do to not only enrich them, but make necessary repairs if they begin to either stagnate or fragment.

30 min
Leadership, Appreciation, and Productivity
22: Leadership, Appreciation, and Productivity

The relationship between managers and employees is the bedrock of survival and success for all organizations. Learn how the quality of this relationship can be shaped by the quality of the communication between them-beginning with tools you can use as a manager.

33 min
Dialogue and Appreciation-Engaged Employees
23: Dialogue and Appreciation-Engaged Employees

Complete your understanding of the critical two-way interaction that determines a successful workplace as you look at the employee's role in building successful workplace communications. Grasp the techniques that make a practical difference in the success of both employee and employer.

29 min
Dialogue-Ethical Choices behind Our Talk
24: Dialogue-Ethical Choices behind Our Talk

Listen to a summary of what you have learned, this time from the perspective of effective communication as a profoundly ethical process, and not merely one whose value lies in practicality. The goal is to speak in ways not only good for us, but for others, as well.

32 min
Dalton Kehoe

Like all teachers, I believe in the power of every person to remember, to learn from that memory, and to choose more wisely the next time.


York University


York University

About Dalton Kehoe

Dr. Dalton Kehoe is Senior Scholar of Communications at York University in Toronto, where he earned his doctorate in social psychology. A teacher and organizational change practitioner for more than four decades, Professor Kehoe specializes in both interpersonal and organizational communications. In addition to being honored for his teaching-with the York University Teaching Award, recognition at the national level by both University Affairs in Canada and by The Chronicle of Higher Education in the United States, and being named one of the province's top 30 professors by Ontario's public educational network-he is a senior partner in a consulting firm that specializes in teaching organizations how to reengage their employees. As a public speaker, he presents seminars to organizations throughout North America on both the use of technology in teaching and on leadership and employee engagement. Professor Kehoe is an expert not only in face-to-face communications but in the use of modern technologies such as video streaming for effective teaching. His recent publications include Communication in Everyday Life (2nd Edition) and Communicating in Organizations: Complexity, Constraint and Creative Choice.

Also By This Professor