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Effective Date: August 1, 2015
Welcome to The Great
Courses Plus and to thegreatcoursesplus.com Website (“Website”). The Teaching Company Sales, LLC d/b/a The
Great Courses (“The Great Courses”), its subsidiaries and affiliates, or other
members of our family of companies value your participation and loyalty. We are
committed to the protection of subscriber, customer and community privacy. The
commitment to the privacy and protection of your personal information. To
better protect your privacy, The Great Courses provides this notice explaining
our information practices and the choices you can make about the way your
information is collected and used in connection with our The Great Courses Plus
Information about Us Our Service and Website is operated by The Teaching Company
Sales, LLC, 4840 Westfields Blvd., Suite 500, Chantilly, VA 20151-2299 (under
the trading name of “The Great Courses”). If you would like information on how
to contact us, click Contact Us. “The
Great Courses Plus” is the name of our subscription-based service.
Information Is Collected The following are the types of information we may collect: The Great Courses may collect personal information, which
shall include but is not limited to, name, telephone number, email address,
date of birth, home or business mailing address, and details regarding your
mode of payment, e.g., credit/debit card or account information, when
you access certain areas of the Website that require registration or payment
for products and services, or if you require more information about those
Non-Personal Information At other times, The Great Courses may collect information
that cannot be used to directly identify you, such as browser type, Dynamic
Internet Protocol (IP) address, “click stream” data, and similar non-personally
identifiable information. For example,
we may aggregate non-personal information about you and other customers who
visit certain areas of our Website. Aggregated information will not contain any
information that can be linked directly back to you.
While we take all reasonable steps to protect the privacy of
our Website visitors, we cannot promise that the current limitations of our
online applications programming will address every browser setting or honor
every personal browser preference. In particular, we have not implemented
the necessary program changes to honor “Do Not Track” or “DNT” browser signals.
As our online applications programming is refined, we will take all reasonable
steps to honor such requests in the future. Please return to this Privacy
Policy for further updates on this topic.
Further, our online service providers or business partners
may implement technologies that allow for the collection of personally
identifiable information over time and across Websites. We recommend that you
understand privacy practices on those Websites.
Electronic Communications When you open emails from us or engage in SMS or MMS
communications, we may log and store such information. We may also keep records
of various communications regarding the types of products and services that you
indicate are of interest to you via your response to email and text messaging.
You will always have the option to opt-out of such communications by clicking
an “unsubscribe” link or replying “STOP” to our text messages.
2. How Do We
Collect Information We may collect information from you in several different
areas on the Website, including, without limitation, those described below:
Registration You will be asked to complete a registration form and
provide personally identifiable information.
You will be asked to choose a user ID and password in order to access
your subscription, as well as to take advantage of certain features on the
Website or digital messaging services, such as newsletters or contests. You
will have the opportunity to decide whether or not to disclose information to
us and what communications you would like to receive; however, please be
advised that many products and services available on the Website require
registration and if you elect not to provide such information, you will not be
able to take advantage of those products and services.
Contests or Sweepstakes We periodically operate contests and sweepstakes through the
Website and messaging services that will require registration or the submission
of personal information. Your personally identifiable information may be used
to contact you for winner notification, prize delivery confirmation or other
related purposes (see the rules of each contest for details about how your
personal information will be used, including postings to the Website).
Surveys and Games From time-to-time we may request personally identifiable information
from you in conjunction with a survey or games, such as quizzes. Participation
is voluntary, and you will have the opportunity to decide whether or not to
disclose information to the Website. At times, you may have to register to vote
or to take part in a survey. When you register to play games on our Website,
you may be asked to provide personally identifiable information.
Cookies and Tracking Technology We may use any number of tools to collect information about
you, your computer access points, and the web browser that you use to connect
to our Website. For example, “cookies” are tiny text files that we place on
personalize your Website experience. You do not have to accept our cookies and
you may delete them after they have been placed on your hard drive. If you do
not accept or delete our cookies, some areas of our Website that you access may
take more time to work, or may not function properly. For more information about
cookies, visit: http://www.allaboutcookies.org.
The Great Courses may also collect additional information
from your web browser each time you visit our Website. We may collect
information on the pages that you visit, the promotions or advertisements that
you click on, the courses you watch, and other actions that you take while
using our Website. This information may include your IP address, the type of
browser, the time that your browser was used to access our Website, and the
referring Website address.
Our Internet Service Providers (defined below) and
supporting service platform providers may also use other standard web-based
technologies to analyze your movements while accessing our Website. The
technologies may include analytic solutions, web “beacons,” “pixel tags,” and
“clear gifs.” These technologies help us ascertain the effectiveness of our
product and service campaigns and marketing programs, allow us to customize the
services offered on or through our Website, and help determine the best use for
Website content, and product and service offerings. Some of this information,
including the IP address, may be stored on our Internet service provider’s
server logs, and may be available for extended periods of time.
Transaction Information If you conduct a financial or other transaction with or on the
Website, such as subscribe to The Great Courses Plus or order other
products/services offered on the Website, we will ask you to complete an order
form that will request certain information from you, including contact
information, demographic information, credit card and/or other financial
information. Even though the collection form may have the look and feel of
thegreatcoursesplus.com, please be aware you will be giving your information to
our and your authorized payment processors (such as credit card service
processors or Amazon Payments) and to third party Internet Service Providers,
and that in some instances the Privacy Policies of those third party Internet
Service Providers will govern the collection of your personal information.
Please reference the privacy policies available from these pages for any
privacy related concerns.
We and/or our Internet Service Providers will use this
information to complete the financial or other transaction that you have
requested, i.e., to deliver the information, products or other services
that you request or purchase, to invoice you, and in a manner consistent with
and stored through encrypted means.
3. How Is your
Information Used The Great Courses and its partners may use your personal
information and/or non-personally identifiable information for the following
Provide you with The Great Courses Plus products and
Communicate with you about your account or transactions
with us and send you information about features on our Website and applications or
changes to our policies
Send you offers and promotions for The
Great Courses products and services or third-party products and services
Personalize content and experiences on
our Websites and applications
Provide you with advertising based on
your activity on our Websites and applications and on third-party sites and
Optimize or improve our products, services and
Detect, investigate and prevent activities that may
violate our policies or be illegal
The Great Courses uses the services of independent companies
to provide certain services to you, including, without limitation, Website
hosting services, course content distribution services, credit and debit card
processing, mobile application providers, order fulfilment, contest and
sweepstakes processing, and Internet connectivity services (“Internet Service
Providers”) in connection with The Great Courses Plus. We may share your non-personal and personal
information with these third parties as necessary to provide these services to
We use your personal information to send you order
confirmations. In such cases, you should receive via e-mail an order confirmation
after placing your order. You may also
receive confirmation e-mails from your designated payment processor. Occasionally, you will receive articles of
interest on the subjects covered by our courses. From time-to-time you may
receive e-mail surveys to vote for The Great Courses you want us to make, to
rate the quality of The Great Courses Plus Service or individual course titles,
and to tell us what improvements to make to The Great Courses and our services.
We may also use your personal information to notify you of special offers. You may
receive e-mails notifying you when individual courses featured in our print
catalogs and newsletters go on sale. These e-mails also make ordering extremely
simple—if you see courses that interest you, simply click on the links in the
e-mail to find out more.
We may also use your IP address to help protect us and our
Internet Service Providers from fraud. Additional uses of your non-personal and
personal information will allow us to tailor products and services specific to
your needs, to help organize and manage your customer relationship and our
business, to conduct business, to provide you with customer and member support,
to perform functions that are described to you at the time of collection, and
We may also use non-personal aggregate information to
improve our Website. For example, our Internet Service Providers may report to
us that there were a particular number of visitors to a certain area of our
Website, or that a certain number of men or a certain number of women completed
our registration form in particular areas of our Website. Such information may
also be used to analyze the effectiveness of our business and advertising
4. Shared Information We may share your personal information with the Internet
Service Providers as appropriate. We may
also share personally identifiable information with outside, non-affiliated
third parties that offer products and services that are complementary to our
product lines. We may also disclose your personal information as is necessary
to: (a) comply with a subpoena or court order; (b) cooperate with law
enforcement or other government agency; (c) establish or exercise our legal
rights; (d) protect the property or safety of our company and employees,
contractors, vendors, and suppliers; (e) defend against legal claims; (f) help
with internal and external investigations; or (g) as otherwise required by law
or permitted by law. We may disclose your information in connection with the
sale or merger of The Great Courses or any transaction that involves the sale
or assignment of some or all of our assets.
We use third-party ad serving, analytics, and audience and
traffic measurement services. We may use a third-party network advertiser to
serve the advertisements on the Website or may use a traffic measurement
service to analyze the traffic on the Website or the use of our Services.
Network advertisers are third parties that display advertisements based on your
visits to this Website and other Websites you have visited. Third-party ad
serving enables us to target advertisements to you for products or Websites you
might be interested in. Audience and
traffic measurement services allow us to collect anonymous traffic and behavior
information from the Website by monitoring anonymous visitor activity. Although
advertisers or other companies do not have access to the Website cookies, the
Website's advertisers, sponsors and/or traffic measurement services may
themselves set and access their own cookies on your computer if you choose to
have your cookies enabled in your browser. Cookies allow third-party
advertisers to show you advertisements or content you might be interested in.
Note that any images (or any other parts of a web page) served by third parties
in association with third-party cookies may serve as web beacons, which enable
third parties to carry out the previously described activities. Other
companies' uses of their cookies are subject to their own privacy policies, not
this one. Please visit http://www.networkadvertising.org/optout_nonppii.asp in
order to learn more about the information collection practices and
"opt-out" procedures of third-party ad servers we may use.
With regard to name and postal address only, from time to
time, we may make our mailing list available to carefully screened companies.
If you prefer we don’t share your name and postal address, please call our
Customer Care team at 1-800-832-2412 or write to us at The Great Courses Plus,
4840 Westfields Blvd., Suite 500, Chantilly, VA, 20151-2299, Attn: Customer
5. Links To
Third-party Websites Links from this Website may allow you to directly access
Websites operated by third parties, including, without limitation, our service
providers or marketing partners. And, you may be able to access this Website or
your The Great Courses Plus subscription content through third parties with
whom we have marketing relationships. Some
of these third-party marketing channels may be “co-branded” with our logo; however,
note that these third-party channels are
not operated, controlled or maintained by The Great Courses. These channels or
links are provided for your convenience only and should be used with your
discretion and prudent judgment. Links from our Website to third-party Websites
do not constitute sponsorship, endorsement, or approval of the content,
policies or practices of such third-party Websites. The collection and use of
your information by such co-branding third parties is the responsibility of the
co-branding partner, and they may use your personal information for their
direct marketing purposes. We are not
responsible for any information these Websites or digital channels may obtain
apply to information provided to or gathered by the third parties that operate
them. The privacy policies of these third-party Websites may differ from ours.
These Websites may ask you for Personal Information. Please review the privacy
policy on third-party channels before submitting information, because we do not
have control over the use of information collected on these Websites. Please
review the privacy policies and practices of these digital channels before
providing any Personal Information.
6. Information Security The Great Courses makes reasonable efforts to ensure that
our Internet Service Providers have implemented physical, electronic, and procedural
security measures to assist with safeguarding your personal information, and to
help protect against unauthorized access and disclosure. Only our authorized
personnel and our Internet Service Providers who perform legitimate business
functions for The Great Courses are authorized to access your personal
Notwithstanding our efforts, the Internet and online
services have inherent security risks. The Great Courses cannot promise, and
you should not expect, that your personal information, personal searches, and
other communications will always remain secure. You should take care with
regard to how you handle and disclose your personal information or any username
or password that you are required to use to access services on this Website or
7. Data Retention
Periods We will retain your personally identifiable information for
as long as your account is active or as needed to provide you services. If you
wish to cancel your account or request that we no longer use your information
to provide you services contact us at ContactUs@thegreatcoursesplus.com.
We will retain and use your information as necessary to comply with our legal
obligations, resolve disputes, and enforce our agreements.
8. Other Social
Media Websites, Blogs, Message Boards The Website and The Great Courses Plus Mobile applications
may make chat rooms, forums, commenting and message boards available to you and
other users. You are not required to provide any personal information when
using these areas but you may choose to do so. If you post personal information
online, it will be publicly available and you may receive unsolicited messages
from other parties. In addition, when you post a comment, the user name with
which you registered for the Website and your current location may be made
publicly available on the Website and through The Great Courses Plus Mobile
applications. By using the commenting features of the Website and The Great
Courses Mobile applications, you acknowledge that your user name and location
information will be disclosed. We cannot ensure the security of any information
you choose to make public in a chat room, forum, or message board. Also, we
cannot ensure that parties who have access to such publicly available
information will respect your privacy. Please exercise caution when deciding to
disclose personal information in these areas. To request removal of your
personal information from our blog or community forum, contact us at: ContactUs@TheGreatCoursesPlus.com.
In some cases, we may not be able to remove your personal information, in which
case we will let you know if we are unable to do so and why.
9. General Audience
Website Not Directed Toward Children This Website is a general audience Website. Our content is
neither directed toward minors nor children who are under the age of 13. We do
not knowingly collect personal information from children under the age of 13.
If The Great Courses or our Internet Service Providers become aware that a
minor or a child under the age of 13 has provided us with personal information
without the parental consent, that information will be deleted from our
databases. Parents who have questions about personal information that may have
been submitted by a child under the age of 13 should email us at: ContactUs@TheGreatCoursesPlus.com
10. Consent to Privacy
Policy By using this Website or The Great Courses Service, you
collect, use, and/or share your personal information, we will post a notice on
the Website and/or send an email to users who have provided an email address.
Please note that you should always update your personal information to provide
us with a current email address.
11. Access to
Personal Information and Consent to Transfer The first time that you provide us with registration
information through our Website, you may be offered the opportunity to
subscribe to and receive additional information about our products and
services. After your first use, you can make changes to your personal
information and your initial choices by accessing your account or by contacting
customer service e-mail at ContactUs@TheGreatCoursesPlus.com.
The United States may not have data privacy laws that are
deemed to afford an equal level of protection for your Personal Information as
those laws legislated at the direction of the European Union or similar
geopolitical, national or regional legislative bodies. However, please be
assured that The Great Courses will continue to adhere to the principles stated
applicable international, national, regional, territorial, and provincial laws
in connection with any information collected through the Website. The Great
Courses will endeavor to preserve the integrity, confidentiality, and security
of personal information and afford such personal information reasonable level
For those Website users located outside the United States,
we advise you that your information may at times be accessible by individuals
who are located worldwide including in countries that the European Commission
or other geopolitical regions have not been determined to provide the same
level of data protection as in your country, province, territory or
geopolitical region. By providing us with your Personal Information, you
consent to our use of it in accordance with The Great Courses Plus Privacy
Policy, including the transfer of your information across international
boundaries to jurisdictions anywhere in the world as permitted by local law.
Courses will not share any personal information about you with outside third-parties
for their direct marketing purposes to the extent prohibited by California law,
unless you agree otherwise as authorized by your prior written consent.
California residents have the right to request information
from The Great Courses regarding the manner that we may share personal
information with affiliated companies and third parties for their direct
marketing purposes. To find out what and how we share such information, you may
send us an e-mail request at: ContactUs@TheGreatCoursesPlus.com
or mail a request to: Legal Department/Privacy Officer, The Teaching Company
Sales LLC d/b/a The Great Courses, 4840 Westfields Blvd. Suite #500 Chantilly,
VA 20151-2299, and receive the following information:
A. The categories of information we disclosed to
third parties for their direct marketing purposes during the preceding calendar
year, if any;
B. The names and addresses of the third parties who
received information for their direct marketing purposes; and
C. Examples of the products and services subject to
the third-parties’ direct marketing programs, if the nature of the third
parties’ business cannot be determined from their names.
privacy practices of this Website, please contact us by email at ContactUs@TheGreatCoursesPlus.com.