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The Art of Conflict Management

Equip yourself with the skills to handle conflict in a constructive manner with this course that teaches practical tips, tools, and techniques anyone can learn. 

Watch First Lecture

Why Conflict Management Matters
1 Why Conflict Management Matters - 32 min
The study of conflict management has made enormous strides since the mid-20th century. In this introductory lecture, learn what conflict is, why it is inevitable even in successful relationships, and why dealing with it constructively is both essential and beneficial, whether in your business or personal life.

24 Lectures

1
Image of Why Conflict Management Matters
Why Conflict Management Matters
0 of 32 min
2
Image of The Adversary System
The Adversary System
0 of 31 min
3
Image of Morton Deutsch and the Concept of Win-Win
Morton Deutsch and the Concept of Win-Win
0 of 31 min
4
Image of Perception, Perspective, and Punctuation
Perception, Perspective, and Punctuation
0 of 30 min
5
Image of Managing Multiple and Conflicting Emotions
Managing Multiple and Conflicting Emotions
0 of 28 min
6
Image of Multiple, Complex, and Changing Goals
Multiple, Complex, and Changing Goals
0 of 29 min
7
Image of Power—How Much We Need and How to Use It
Power—How Much We Need and How to Use It
0 of 32 min
8
Image of Conflict Styles
Conflict Styles
0 of 27 min
9
Image of Dysfunctional Conflict Strategies
Dysfunctional Conflict Strategies
0 of 31 min
10
Image of Principled Negotiation
Principled Negotiation
0 of 30 min
11
Image of Preparing and Arranging to Negotiate
Preparing and Arranging to Negotiate
0 of 31 min
12
Image of Negotiating Conflict Resolutions
Negotiating Conflict Resolutions
0 of 30 min
13
Image of Listening in Conflict
Listening in Conflict
0 of 29 min
14
Image of Dynamic Patterns in Close Relationships
Dynamic Patterns in Close Relationships
0 of 32 min
15
Image of Disruptions in Close Relationships
Disruptions in Close Relationships
0 of 28 min
16
Image of How Management Theories Affect Conflict
How Management Theories Affect Conflict
0 of 31 min
17
Image of The Manager's Role in Dealing with Conflict
The Manager's Role in Dealing with Conflict
0 of 32 min
18
Image of Getting Professional Help with Conflict
Getting Professional Help with Conflict
0 of 31 min
19
Image of Helping Others Manage Conflict
Helping Others Manage Conflict
0 of 32 min
20
Image of Moral and Cultural Conflicts
Moral and Cultural Conflicts
0 of 30 min
21
Image of Managing Moral Conflicts—Success Stories
Managing Moral Conflicts—Success Stories
0 of 29 min
22
Image of Managing Conflict's Aftermath
Managing Conflict's Aftermath
0 of 32 min
23
Image of Teaching Our Children about Conflict
Teaching Our Children about Conflict
0 of 30 min
24
Image of Conflict Management—A Success in Progress
Conflict Management—A Success in Progress
0 of 34 min

Reviews

s********m
January 4, 2017
These lectures were disappointing. I felt as though the information could have easily been condensed and that may have improved the overall quality. I was lucky to watch this via the great course plus and did not have to commit to purchasing this course over any others. If you are struggling between choosing this course and another course I suggest you go with the other course.

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s********m
September 30, 2016

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l********k
January 2, 2016
Love this course. Practical, educational and engaging.

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