Improve and enhance the way you handle conflict in your professional and personal life with The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond. These 24 lectures by award-winning Professor Michael Dues are filled with practical tips, tools, and techniques&;amp;-all of which draw on groundbreaking research and strategies rooted in the "win-win" model that has dominated this exciting field for the past six decades.
The Art of Conflict Management
Equip yourself with the skills to handle conflict in a constructive manner with this course that teaches practical tips, tools, and techniques anyone can learn.
Rated 5 out of
5
by
SergioM from
Unexpected surprise
Very helpful to think in a subtle yet different ways to look forward and manage conflict more effective. Thank you Dr Deus
Date published: 2023-11-18
Rated 4 out of
5
by
Larry HOW from
Great tips
I really don't like to write requested reviews. I recommend saving money and getting to audio version.
Date published: 2022-05-07
Rated 5 out of
5
by
Mopey girl from
Gives hope for solving conflict.
I enjoyed it very much and found the examples easy to follow, the reviews helpful and the outline of the course well done.
Date published: 2021-09-06
Rated 5 out of
5
by
Prima from
Learned a lot!
I just finished the course and must say, I thoroughly enjoyed Professor Dues' delivery. It's clear, concise and the examples shown of various conflicts were really helpful. The course guide is a gem. I would really like to see other courses by Professor Dues.
PS. I really don't understand why anyone would give this course 1 star :/
Date published: 2020-09-14
Rated 4 out of
5
by
Ark1836 from
Made Me Think
This course offers a lot to think about when dealing with conflict. Conflict is inevitable, and this course helps explain why it occurs and provides tools to self-analyze one's response to conflict. This course made me think a great deal about different situations I've encountered. I think it has made me at least a little more self-aware about the way that I manage conflict.
Date published: 2020-02-07
Rated 5 out of
5
by
carlw_vt from
Very revealing
The section on bad approaches to managing conflict turned on a lot of lights for me as far as understanding some recent problems at a volunteer organization. It alone was worth the cost of the course to me, and there was a lot more I liked.
Date published: 2020-01-24
Rated 5 out of
5
by
HenryT2 from
Win/win - not just a marketing term!
Very good course on achieving win/win solutions rather than battles that result in lose a little/lose a little compromises. I've always instinctively known these were possible, but this course formulates the goal and techniques on how to get you there.
Date published: 2019-02-05
Rated 5 out of
5
by
Dob Terp from
Clear and helpful
Well-presented history, clear applications of points that were contributed by various key researchers. Appropriate and helpful scenarios to illustrate how to apply these
in differing situations, at work and in close personal relationships. Helpful in identifying wrong ways I have used for years.
Date published: 2019-01-28
Overview
About
Dr. Michael Dues is Senior Lecturer in Communication at The University of Arizona, where he also served as head of the Department of Communication. The holder of an M.A. in American History from the University of Louisville and a Ph.D. in Communication and American Studies from Indiana University, Professor Dues has spent 40 years not only as an award-winning teacher and respected scholar, but also as a successful organizational consultant, working with both public and private organizations on the human aspects of management. Honored for consistently excellent teaching by both The University of Arizona and California State University, Sacramento, Professor Dues has also written widely for academic and trade publications. His books include Boxing Plato's Shadow: An Introduction to the Study of Human Communication and The Practice of Organizational Communication, both coauthored with his spouse, Mary Brown; and The Pursuit of Probable Truth: A Primer on Argument. He also served seven years as an ombudsman for The University of Arizona. In his work on conflict, he draws not only on academic studies but also on his broad experience as an administrator, a consultant, and a practitioner.
Trailer
01: Why Conflict Management Matters
The study of conflict management has made enormous strides since the mid-20th century. In this introductory lecture, learn what conflict is, why it is inevitable even in successful relationships, and why dealing with it constructively is both essential and beneficial, whether in your business or personal life.
32 min
02: The Adversary System
Recognition of conflict and its costs goes back to the philosophers of ancient Greece. Grasp both the advantages and disadvantages of the system they devised to cope with it, including the adversary system's underlying assumption that conflicts are inherently competitive, with resolutions requiring winners and losers.
31 min
03: Morton Deutsch and the Concept of Win-Win
Meet the founder of modern conflict management theory, whose research resulted in a far different approach than that envisioned from the adversarial perspective. His finding that most conflicts can, in fact, produce a "win" for both sides has dominated the field for the last 60 years....
31 min
04: Perception, Perspective, and Punctuation
Conflict arises not so much out of differences between parties, but in how those differences are perceived by each side. Gain fresh insight into the factors that shape those perceptions, including the critically important fundamental attribution error, of which just about everyone is guilty....
31 min
05: Managing Multiple and Conflicting Emotions
Emotions, even when powerfully felt, do not have to derail your attempts to manage or resolve a conflict. This lecture describes the role these "internal facts" play in any conflict and offers useful tools for recognizing and handling them in yourself and others.
28 min
06: Multiple, Complex, and Changing Goals
Goals that appear simple on the surface actually have many layers, with each concealing different needs. Add a key skill to successfully managing conflict by learning to identify the multiple goals driving both parties.
29 min
07: Power-How Much We Need and How to Use It
Power is in play in every conflict, but its "advantage" is less than you may think. This discussion of the sources and uses of power reveals a valuable insight from recent research: that lasting resolutions are more likely when power is equally distributed....
32 min
08: Conflict Styles
An exploration of the five most common "default strategies," or styles, of conflict management upends a commonly held assumption. Compromise, it seems, is not the most effective conflict management strategy. It produces results far less desirable than the preferred strategy for producing "win-win" results, which is collaboration....
28 min
09: Dysfunctional Conflict Strategies
Dissect the rogue's gallery of strategies that should never become your ongoing conflict management style and that are best avoided unless they are the only viable alternatives. Delve into the damage that can be done through avoidance, withdrawal, imposition, triangulation, manipulation, absolute framing, payback, or compromise....
31 min
10: Principled Negotiation
Explore the basic principles underlying the true "win-win" approach. These include understanding the importance of separating people from the problem; focusing on interests instead of positions; generating multiple options for mutual gain; and basing your choices on objective criteria.
30 min
11: Preparing and Arranging to Negotiate
Approaching a negotiation can be just as important as the negotiation itself. This lecture explains the steps you need to take in first recognizing whether the basic conditions for negotiation are present and then arranging for the actual negotiation.
31 min
12: Negotiating Conflict Resolutions
Enhance your chances for success at the table by absorbing the essential "how-to" steps for conducting the negotiation, gaining a clear agreement, and following through-including the steps you should take when agreements are or aren't kept.
31 min
13: Listening in Conflict
It's one of the most important skills you can have in your relationship tool kit, but it's also one in which many of us fall short. Learn the fundamentals of this demanding skill, including the key things you should focus on in discerning someone's real messages....
30 min
14: Dynamic Patterns in Close Relationships
Dealing with conflict in your personal relationships, whether with friends, family, work colleagues, neighbors, or simply acquaintances, requires its own special set of skills. Gain vital insights into the conflict management styles that can sustain or damage those relationships.
32 min
15: Disruptions in Close Relationships
There are steps you can take to avoid conflict in a close relationship or manage and resolve conflict when it does inevitably occur. However, when a destabilizing event-such as a serious illness-creates what is known as a critical communications context, the special insights offered here become even more important.
29 min
16: How Management Theories Affect Conflict
Explore the impact of several accepted theories of management to understand why the biggest losses to organizations don't come from major conflicts at all. Instead, they come from the accumulation of small, day-to-day ones.
31 min
17: The Manager's Role in Dealing with Conflict
Even when managers aren't actively involved in managing a conflict, their everyday actions help determine the frequency and seriousness of the conflicts that occur. Learn the steps managers need to know to create the best atmosphere possible for successful conflict management.
33 min
18: Getting Professional Help with Conflict
Several decades of focus on conflict management have led to a wide array of professional specialties, each devoted to different aspects of conflict management. Become familiar with the different skills of mediators, arbitrators, ombudsmen, counselors, and informal organizational "priests"-as well as when to call on them.
31 min
19: Helping Others Manage Conflict
What should you do as a nonprofessional to help others resolve a conflict? And how can you best do so? This lecture offers suggestions on the best procedures to follow and the pitfalls you need to avoid.
33 min
20: Moral and Cultural Conflicts
Conflicts based on moral and cultural differences can seem the most intractable of all, beyond anyone's skills of resolution. Nevertheless, there are steps that can achieve positive and lasting progress. Grasp the essential principles of reframing the issues, fractionating them into resolvable pieces, and developing empathy and mutual trust between opposing sides....
30 min
21: Managing Moral Conflicts-Success Stories
See how the principles of the previous lecture are put into successful practice to resolve three notable conflicts long in the public eye. In particular, learn how they were used by President Jimmy Carter in the Camp David Accords and President Ronald Reagan in the Strategic Arms Reduction Treaty talks.
30 min
22: Managing Conflict's Aftermath
Conflicts are rarely "over" when negotiations conclude, even when the results are successful. Gain insights into the concepts of acceptance, apology, amends, forgiveness, reconciliation, healing, and even the escalation that can follow in conflict's wake.
32 min
23: Teaching Our Children about Conflict
Some of the strongest advances in the study of conflict management have been in how to pass on what we have learned to the next generation. Examine the different ways children learn about conflict and what we are already doing to improve that process.
30 min
24: Conflict Management-A Success in Progress
Compare what you've learned in this course to what was known about conflict and its management in 1950, before research really began in earnest. Conclude the course with 10 key takeaway points, each of which can be applied in your own life right now.
35 min
